This role is accountable for the onboarding and management of Owner Operators, as well as support and management of Company drivers based in the United States. Through regular communication, you will be the primary point of contact for the fleet, ensuring all needs are met and drivers are managing efficiently.
What you'll do:
- Evaluate, monitor, verify operations performance and corresponding reports and address issues in a proactive manner (i.e. performance management);
- Continuous strive for process improvement, through the implementation and standardization of processes.
- Develop and maintain communication with support teams, such as planning and cost validation
- Active involvement in centralized operations planning and initiatives.
- Monitor staffing requirements and infrastructure to meet the needs of the business, while working with support (HR) to ensure proper staffing levels are maintained.
- Manage performance of team to meet goals and objectives through daily/weekly communication upwards and downwards, providing updates as required and appropriate.
- Ensure all staff have completed all required training.
- Participate in facilitation of orientation and all associated documentation and preparation.
- Meet with Manager to review team's performance, discuss issues, seek direction on performance of team and/or individuals.
- Address driver issues, working to correct behaviour and ensure optimal customer service is met
- Ensure Validation of driver activity through debrief process, ensuring that activity and relevant information matches driver assignment, sign off on delays as required.
- Address customer concerns, coordinating with correct parties (e.g. scheduling, Human Resources) and advancing issues as needed.
- Work with warehouse operations to ensure coordination between departments while confirming transportation schedules are met.
- Communicate with retail customers on urgent issues as required.
- Manage and communicate forecast load counts.
- Ensure equipment and resource requirements are set up according to delivery scheduling and troubleshoot any gaps in coverage. Monitor weather and road conditions related to delivery schedules and service needs and react accordingly to provide proper communication and resolution to delivery issues.
- Primary contact for customer/retail issue resolution by phone, email or store visits, as required.
- Track and Investigate retail claims, assigning to responsible party
- Understand budged expenses for area of control and influence, staying current on expense performance year to date and period to date; report any overruns or savings upline.
- Provide manager with information required for period P&L reviews.
- Use transport systems (Samsara) to review output, resolve technical issues, run and review reports.
- Investigate any damage to equipment and lead the claims process where applicable; coordinate road service calls.
- Follow up on compliance related activities, including regular activities/tasks, audit preparation and follow up in a timely manner (Food safety, Health and Safety, Environmental, LAR).
- Building and leading diverse teams that foster a workplace of inclusiveness and belonging
What you bring:
- College Education, preferably in Supply Chain Management an asset
- 5-7 years of related work experience
- 1-3 years of Supervisory/Management experience
- Excellent communication skills are required
- Must have strong leadership skills
- Must have the ability to multitask, make decisions and problem solve
- Strong organization skills required
Hiring Range / Échelle salariale à l'embauche :
$68,000.00 - $93,500.00 / 68.000,00$ - 93.500,00$ (per year / par an)
A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste. Cette offre d'emploi concerne un poste vacant existant. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.
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