Purpose:The Document Management Center (DMC) Manager leads a team responsible for the processing, management, and delivery of critical annuity documentation while driving operational excellence through technology, automation, and continuous process improvement. This role serves as the bridge between business operations and technology, partnering with IT, Product, Operations, and vendors to modernize document management capabilities, improve workflow efficiency, and support Athene's digital transformation initiatives.
Accountabilities:Accountabilities- Lead the day-to-day operations of the DMC team to ensure transactions and document workflows are completed accurately, efficiently, and within service level expectations.
- Provide leadership by:
- Establishing clear performance expectations
- Coaching and developing team members
- Driving accountability and results
- Communicating strategic priorities
- Building an engaged, high-performing team
- Partner with Technology, Product, and business stakeholders to identify, prioritize, and implement technology solutions that improve operational efficiency and customer experience.
- Serve as the business owner and subject matter expert for document management systems, workflow platforms, automation initiatives, and digital document capabilities.
- Analyze operational data, workflows, and system performance to identify automation opportunities, eliminate manual processes, and improve scalability.
- Participate in technology roadmap planning, business requirement development, user acceptance testing (UAT), production validation, and implementation of new systems and enhancements.
- Collaborate with IT to define business requirements, evaluate solution options, and ensure technology investments align with operational needs.
- Monitor operational metrics, service levels, quality measures, and capacity planning while utilizing dashboards and reporting to drive informed business decisions.
- Manage complex operational issues, technical escalations, and cross-functional initiatives while balancing compliance, risk, customer experience, and operational efficiency.
- Build strong partnerships across Operations, Technology, Compliance, Legal, Product, and external vendors to successfully deliver strategic initiatives.
- Foster a culture of innovation by encouraging experimentation, continuous learning, and adoption of new technologies.
Qualifications and Experience:Qualifications & Experience- Bachelor's degree or equivalent experience preferred.
- 3+ years of operations leadership experience with at least 2 years of people leadership.
- Experience leading business process improvement and technology-enabled transformation initiatives.
- Working knowledge of document management systems, workflow platforms, or intelligent document processing solutions.
- Experience partnering with IT organizations on system implementations, integrations, and software development initiatives.
- Ability to translate business needs into functional requirements and effectively communicate with both technical and non-technical stakeholders.
- Experience with business analysis, user acceptance testing, and change management preferred.
- Strong analytical skills with experience utilizing operational metrics, reporting tools, and dashboards to support decision-making.
- Proven ability to lead cross-functional projects and influence stakeholders without direct authority.
- Excellent verbal, written, presentation, and executive communication skills.
