This position is responsible for supervising the day-to-day operations for the DME Billing team by supporting the timely & compliant billing of customer orders to federal, state and commercial insurance plans, and privately when no funding is available. A primary focus in supervising the Billing function is ensuring timely and accurate claim submissions to insurance plans and focusing on minimizing bad debt and continuously improving cash flow. This position will be the escalated point of contact for any issues, so they must be a keen problem solver. As a team manager this position will be responsible for driving a culture of inclusion and engagement through regular team meetings and 1:1s and team building activities. ESSENTIAL DUTIES: • Manage team of Billing Associates as assigned, including scheduling work shifts to effectively cover Kestra's business needs. • Participate in team member hiring, training, coaching, and performance management. • Partake in leadership meetings as needed. • Assist in the development of training materials that will be shared across functions. • Manage multiple aspects of the billing function including identification and resolution of issues preventing claim submission, decision-making surrounding when to adjust balances, and overall accountability to achieving expected financial targets. • Ensure team members are entering critical data into the claim appropriately to obtain proper reimbursement from various funding sources through use of the Patient Management Billings System - Bonafide. • Partner with the collections leaders surrounding issues causing denials to allow for improvement and overall faster claims processing. • Develop strategic plans and programs for the Revenue Cycle process and ensure that goals and objectives are properly defined and clearly established. • Ensure insurance billings are current within the established timeframe specified in the department policy. • Communicate and collaborate with sales leaders to ensure issues impacting claim submission, including trends, are addressed and future issues do not repeat. • Adhere to Pledge of Confidentiality • Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case. COMPETENCIES • Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement. • Integrity: Commitment, accountability, and dedication to the highest ethical standards. • Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. • Action/Results: High energy, decisive planning, timely execution. • Innovation: Generation of new ideas from original thinking. • Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. • Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations. QUALIFICATIONS • Bachelor's degree or equivalent experience • 5 years of experience in the DME / HME billing environment • Minimum of 3 years management experience • Strong background in federal and state laws and requirements relating to Healthcare policy • Proficiency with Microsoft Office Word, Excel, and PowerPoint Preferred: • 6 years of Manager or above leadership experience • Experience with Bonafide • Experience with Salesforce SUPERVISORY RESPONSIBILITIES: • Directly manage billing team members including but not limited to conducting performance reviews, providing feedback, and helping to set professional development goals. WORK ENVIRONMENT: • Indoor open office environment or past-paced remote environment • Extended hours when needed/occasional weekend work • Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment, post-offer. PHYSICAL DEMANDS: • Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage • Frequent stationary position, often standing or sitting for prolonged periods of time • Frequent computer use • Frequent phone and other business machine use • Occasional lifting required, up to 20 pounds TRAVEL: • Occasional travel, less than 10% OTHER DUTIES: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. BENEFITS: Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. Pay equity is an important part of Kestra's Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. Salary: Annualized at $100,000 - $120,000 plus bonus. Depending on experience.