DLQA Manager- Position 02083

Job no:
Work type: Full-Time (Salaried)
Location: Richmond (City), Virginia
Categories: Administrative Services

Title: DLQA Manager- Position 02083

State Role Title: Prog Admin Manager III

Hiring Range: $79,520 - $91,448

Pay Band: 6

Agency: Department of Motor Vehicles

Location: DMV Headquarters, Richmond, VA

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles (DMV) is seeking a DLQA Manager. The DLQA District Manager oversees the quality assurance operations for driver testing and licensing programs statewide. This includes managing audits, supervising staff, and ensuring compliance with regulatory requirements. The role provides critical leadership, supports DMV strategic objectives, and collaborates with internal and external stakeholders to implement innovative solutions and maintain operational excellence.

The Driver Training Division supports DMV's mission by overseeing the Driver Licensing Quality Assurance Department to ensure consistent, high-quality service delivery by managing resources, implementing targeted training programs, and maintaining compliance with state and federal regulations.

Primary Responsibilities of the Role:

Staff Performance Management
DLQA Program Management
Auditing and Quality Assurance
Policy and Program Development
Administrative and Project Management

Minimum Qualifications
• Comprehensive knowledge of business operations, public administration principles, and quality assurance practices
• Strong leadership and supervisory skills with experience in team development, coaching and performance feedback and evaluation
• Expertise in data analysis, audit processes, and regulatory compliance
• Excellent communication skills, both oral and written, with the ability to convey complex information effectively
• Progressive experience in managing quality assurance operations or DMV-related programs
• Demonstrated ability to analyze and interpret program performance metrics to identify areas for operational improvements and customer service enhancements

Additional Considerations
• Familiarity with legislative processes and policy development
• Advanced knowledge of CDL testing standards and third-party auditing practices
• Experience preparing and managing DLQA budgets, ensuring fiscal responsibility and effective use of resources

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: [email protected]

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 01 Sep 2026 Eastern Daylight Time
Applications close: 14 Sep 2026 Eastern Daylight Time

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