Divisional Vice President, Store OperationsRole SummaryReporting to the
SVP Stores, the
Divisional Vice President, Store Operations defines, standardizes, and drives the operating framework that enables strong and consistent execution across the store network.
This role leads centralized operational functions supporting stores day-to-day and long-term, including
Asset Protection,
Health & Safety,
Business Continuity,
Operations Support,
Store Operations Projects, and
Workforce Scheduling & Forecasting, and partners with
Field Leadership to ensure priorities are practical, scalable, and executed effectively in stores.
The DVP also drives enterprise transformation by leveraging data and digital capabilities to simplify operations, improve customer experience, and enhance store productivity-ensuring teams are enabled, systems are fit for purpose, and store capacity is protected while delivering sustainable financial and customer outcomes.
Key ResponsibilitiesOperational Strategy & Governance - Translate enterprise and store strategy into clear operational standards, policies, and execution models for stores.
- Establish and lead an effective operating rhythm (KPIs, reviews, dashboards, governance forums).
- Champion simplification, standardization, and operational excellence across the store network.
- Ensure alignment between corporate initiatives and field realities.
Store Enablement & Execution - Lead enterprise change adoption in stores by ensuring tools, process design, and training enablement are embedded in rollout plans and protect store operational capacity.
- Lead centralized operations teams that support in-store execution, readiness, and performance.
- Partner closely with Field Leadership (SVPs, RVPs, DMs) to address operational issues and improve execution quality.
- Work with IT and Digital teams to ensure store systems, tools, and technologies are reliable, intuitive, and operationally sound.
- Oversee operational programs, projects, pilots, and large-scale rollouts impacting stores.
- Drive solutions that enhance store productivity, customer experience, and associate engagement.
Workforce Management (Scheduling, Forecasting & Productivity) - Own enterprise governance for store workforce scheduling and labour forecasting to enable customer experience, service, and productivity at store level.
- Sponsor, steer and leverage the store scheduling & forecasting platform (Legion).
- Ensure scheduling governance and controls protect payroll integrity in coordination with system owners and HR/Payroll.
- Ensure vendor performance, compliance, and value delivery align with enterprise standards.
Safety, Asset Protection & Business Continuity - Ensure robust safe work environment, asset protection, compliance, and risk management frameworks across stores.
- Oversee crisis management, business continuity planning, and operational resilience.
- Ensure adherence to internal controls, regulatory requirements, and company policies.
People Leadership & Capability Building - Lead and develop a high-performing team of operational leaders and experts.
- Build strong succession plans and leadership capabilities within Store Operations functions.
- Foster a culture of accountability, collaboration, and continuous improvement.
Cross-Functional Leadership - Act as a trusted operational partner to Merchandising, Supply Chain, HR, IT, Finance, and other enterprise teams.
- Represent store operations perspectives at the executive table.
- Influence decisions to ensure stores remain at the center of enterprise initiatives.
Profile & Experience - Senior leadership experience in large-scale retail or multi-site operations.
- Experience leading enterprise transformation or large-scale operating model change.
- Proven ability to lead centralized teams serving large field organizations.
- Strong operational, financial, and risk management acumen.
- Excellent executive presence and ability to influence without direct authority.
- Bilingual (French / English) - Frequent contacts with internal and external partners in all provinces.
By joining the RONA family, you'll enjoy many benefits, such as:
- A childcare centre that can accommodate up to 78 children
- A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
- Electric car charging stations
- A fitness centre, sports activities, and showers
- Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
- Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that's involved in the community
- And much more!
