Parker Hannifin

Division Programs & Contracts/CX Manager

Parker Hannifin • $160K — $280K *
Simi Valley, CA 93065In-Person
Technical Services
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Science, Business, or related field; MBA preferred.
  • 12 years of relevant experience, including 5 years in high-level program and customer management.
  • PMP certification required (within 6 months of assignment); additional certifications preferred.
  • Advanced knowledge of aerospace program management principles and industry practices.
  • Proficiency in project management processes, phases, and tools.

Responsibilities

  • Lead program and contract management for divisional programs ensuring team alignment with business strategies.
  • Develop baseline plans and evaluate resource requirements for programs ensuring customer satisfaction.
  • Oversee integration of program management methodologies across the division.
  • Establish and maintain relationships with customers and suppliers to ensure program performance.
  • Direct major contract negotiations impacting division outcomes; may involve multi-divisional agreements.
  • Facilitate major program reviews and support fiscal operating plan development.
  • Provide oversight for project teams and guide staffing, training, and performance evaluation.

Benefits

  • Comprehensive health coverage including medical, dental, and vision insurance at competitive premium costs.
  • 401(k) plan with 100% company match on the first 5% of employee contributions.
  • Defined-contribution retirement plan with annual 3% company contribution.
  • Career development opportunities and tuition reimbursement.
  • Other benefits like paid parental leave and financial planning assistance at no cost.
Full Job Description
Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

DIVISION PROGRAM & CONTRACTS/CX MANAGER

JOB DESIGNATION
  • The Division Programs & Contracts/CX Manageris responsible for leading program execution, contract management and customer experience across a division, ensuring customer commitments, financial objectives, compliance requirements, and operational milestones are met. The role typically oversees cross-functional coordination among sales, engineering, operations, supply chain, finance, quality, and legal teams to deliver programs on time, within scope, and aligned with business strategy.
  • Responsible for the integration of consistent program management and contracts management methodologies for all division programs. Leads a group of program managers, contracts managers, and customer service team members accountable for assigned customers, market segments, or entire product lines. Leads and directs major programs throughout the program lifecycle including those with the highest level of complexity, risk, and strategic impact to the Division and Group. This includes oversight of the Division Program Management Office (PMO).
SCOPE/SUPERVISION AND INTERACTION

Provides leadership and is responsible for a matrix team and has direct reports. Has regular and frequent interaction with customers, executive, and Division functional managers; coordination across multiple sites or across divisions. Typically serves on the division staff reporting to a General Manager.

ESSENTIAL FUNCTIONS:
  • Ensures customer requirements are met and are in the best interests of Parker by creating the program charter, baseline plan, and other program management components. Ensures that the cost basis and/or pricing is correct by evaluating resources requirements, and performing risk analysis. As described by AGS PRM-01 (Program Management Policy).
  • Manages and is accountable for the performance of military and commercial contracts for all Divisional Programs.
  • Provides leadership and direction for the program management, contracts and customer experience function to maximize program results and customer satisfaction (e.g. program management office or similar oversight).
  • Participates in portfolio and program planning efforts and approves the results. Leads activities involved in the development of the fiscal operating plan and related strategic planning for their area of influence. Takes a lead role with the division in defining complex and/or long term programs with major aerospace industry partners and suppliers.
  • Manages and resolves program priorities with division staff and top functional leaders. Ensures proposals are in compliance with Company, divisional and government regulations.
  • Establishes long-term relationships with customers and suppliers and serves as the primary point of contact for overall program performance and contract-related matters.
  • Leads complex negotiations with major impact to division business outcomes. May lead mutli-divisional contract negotiations.
  • Serves as the primary presenter and facilitator at major program and customer reviews; conducts and facilitates division review meetings in program assessment and forward planning.
  • Provides oversight of programs and related project teams to define and identify required expertise; provides feedback on contribution level and performance to team members and their direct manager if in a matrix role. Responsible for plans, budgets, staffing, training, and development of direct staff.
JOB SPECIFICATIONS
  • Education requirement: Bachelors degree (BS/BA) in Engineering, Science, Business, or related field, and extensive program management and contacts management experience. Advanced degree such as MBA preferred.
  • Certifications: PMP certification required, typically required within 6 months of assignment; additional certifications (e.g. PMI-RMP, PgMP, etc.) preferred.
EXPERIENCE REQUIREMENTS:
  • Demonstrated ability to perform the essential functions of the job typically acquired through 12 or more years of increasingly responsible experience with high technology products and customers including five or more years of high-level program and customer management experience with significant revenue or scope of responsibility.
  • Advanced, specialized knowledge of program and contracts management principles, industry practices, regulations and policies related to aerospace program management.
  • Proficiency in all program management and contracts management processes, phases, and tools.
  • Advanced knowledge of business concepts and accounting principles associated with project cost and budgetary planning and control. Understanding of internal financial and labor cost systems and production capabilities.
  • Proficient in the use of business applications software and the ability to use specialized project management and financial applications.
  • Accomplished at analyzing and interpreting complex policies, contractual language, and financial reports.
  • Skilled at responding to and negotiating solutions to inquiries or complaints from customers, regulatory agencies, or members of the business community. Responsible for the negotiation of contract changes related to scope management.
  • Effectively communicates, presents information, and influences at all levels including top management, customers, and/or suppliers.
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Demonstrated teamwork and team building skills in producing results and meeting organizational objectives.
  • Capable of assessing and developing individual and team skills and capabilities.
  • Able to create and maintain enthusiasm for new and challenging goals.
  • Serve as a role model by promoting new ideas and positive change.
  • Thorough understanding of production technology, and/or specialty support areas including broad knowledge of business and regulatory environments and trends.
ADDITIONAL COMMENTS

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Pay, Benefits, Work Schedule

Competitive Compensation
  • Pay Range: $160040 to $280040 annually
  • Participation in Annual and Long-Term Incentive Programs
Benefit & Retirement Plans

Parker offers competitive benefit programs, including:
  • Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
  • 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
  • Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
  • Career development and tuition reimbursement.
  • Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
  • Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
  • Paid Time Off and Company-Paid Holidays.

About Parker Hannifin

Parker Hannifin is a diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of commercial, mobile, industrial, and aerospace markets. They are also demonstrating how their interconnected portfolio of motion and control technologies is critical to enabling a cleaner and sustainable world.

Parker Hannifin Careers

Join the vibrant team at Parker Hannifin, a global leader in motion and control technologies, and be part of a company known for its innovative approach and commitment to excellence. At Parker Hannifin, we offer a wide range of job opportunities that allow professionals to advance their careers in an environment that fosters growth, leadership, and diversity.

Work You’ll Do

At Parker Hannifin, every position contributes to our mission of solving the world’s greatest engineering challenges. Our team is composed of highly skilled professionals dedicated to pushing the boundaries of technology and innovation. Whether you are looking for a full-time position, an internship, or a leadership role, Parker Hannifin has a place for you.

Innovate and Lead

Embrace the opportunity to lead projects that redefine industry standards. Parker Hannifin is at the forefront of technological innovation, and our employees are the driving force behind our success. With a culture that values diversity and creative problem-solving, you will work alongside some of the brightest minds in the industry.

Grow Your Career

Parker Hannifin is committed to the professional growth of our employees. With comprehensive training programs and a focus on career development, we ensure that our team members have the resources they need to succeed. Our commitment to professional development is matched by our dedication to promoting from within, providing a clear path for career advancement.

Be Part of a Great Team

Our team at Parker Hannifin is our greatest asset. We pride ourselves on a culture that promotes teamwork, respect, and collaboration. With a global network of professionals, the opportunities for networking and cross-functional collaboration are vast. Join us and be part of a team that is making a difference in the world.

Benefits and Culture

Parker Hannifin offers a competitive benefits package that supports the health, well-being, and financial security of our employees and their families. From health insurance to retirement plans, we provide the benefits that help you live a healthier and more secure life. Our inclusive culture encourages involvement and offers various channels for employees to express their ideas and insights.

Explore Job Opportunities

Are you ready to take the next step in your career? Explore the exciting job opportunities at Parker Hannifin. From engineering to marketing, and from sales to customer service, we have positions that match a wide range of skills and interests. - **Search Parker Hannifin Jobs**: Find open positions that align with your skills and career goals. We are continuously hiring and looking for new talent to join our dynamic team. - **Prepare Your Application**: Tailor your resume and prepare for your interview with us. Show us how your experience and skills make you the perfect fit for Parker Hannifin. - **Internship Programs**: Gain hands-on experience and build your professional network through our internship programs. These opportunities are designed to give you a solid foundation in your chosen field.

Stay Connected

- **Join Our Team**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Career Development**: Engage in ongoing learning and development programs to enhance your skills and boost your career prospects. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Parker Hannifin. At Parker Hannifin, we are not just offering jobs; we are offering careers that make a global impact. Join us and be part of a legacy of leadership, innovation, and diversity.
Learn more about Parker Hannifin
Size
54,640 employees
Market Cap
$37.5 billion
Industry
Manufacturing & Automotive
Net Income
$1.4 billion
Founded
1918
5 Year Trend
+5.7%
Revenue
$13.5 billion
NASDAQ
PH
* Ladders Estimates

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