Division or Field Office: Knoxville Branch Office
Department of Position:Field Operations Department
Work from:Home, within assigned TN territory
Salary Range:$70,705.00 - $112,944.00 *
salary range is for this level and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
Benefits That Go Beyond The BasicsWe strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary- The candidate ideally will live in or near the following counties in Tennessee: Sevier, Cooke, Greene, Hawkins, Washington, Carter, Union, Sullivan, and Johnson and service that area and surrounding territories.
- The Hiring Manager will also consider candidates for Senior District Sales Manager. Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.
- A company car with paid gas card will be provided.
Recruits, trains and guides assigned Agents in matters of sales, underwriting and re-underwriting, profitability, agency management and related matters. Serves as a company representative in maintaining favorable Policyholder relationships. Interacts with, supports, coaches and motivates Agents.
Duties and Responsibilities- Recruits, presents and sells the ERIE Agency Career to prospective Agents and producers. Selects, hires, trains, and develops new independent Agents to become self-supporting and viable company representatives.
- Influences ERIE's independent Agents to sell ERIE products and services. Provides training on products, underwriting, servicing and Agency operations. Oversees the handling of Policyholder, Agent and claimant complaints and inquiries. Works with branch manager to quickly address underperforming Agents, holding them accountable for minimum contractual performance.
- Develops and maintains subject matter expertise of ERIE's commercial, personal, and life products, IT tools, and resources for sales. Supports efforts to ensure that approved underwriting and technology tools, policies, plans and objectives are clearly understood and effectively managed throughout the district. Accountable for providing local level input rate reviews.
- Serves as Agent's direct link to the company. Acts as a field underwriter in inspecting and authorizing the binding of coverage on extraordinary property and casualty risks within binding authority limits. Works with branch and home office staff to resolve Agent's sales and customer service problems.
- Serves as the company's direct link to ERIE Agencies. Provides our independent Agents with ongoing and timely communications regarding new initiatives and changes to current initiatives. Implements customer service, marketing, sales and underwriting best practices at the Agency level. Sponsors and manages all sales contests, promotions and incentives at the district and Agency level.
- Serves as a licensed, non-commission company Agent proficient in selling ERIE products and services to customers and prospects.
- Serves as the Agent's knowledge broker. Maintains and applies a current knowledge of trends and latest developments in the industry. Assists independent Agents and their staff in the process of identifying and solving all Agency level sales and marketing problems and opportunities.
- Utilizes best practices for time management and business planning. Develops and implements Agency and district level business plans and budgets to achieve long and short-term goals and objectives. Achieves annual P/C and EFL sales objectives, profitability goals and long-term market share targets.
- Utilizes best practices for managing new and experienced Independent Agents. Participates with the branch manager or designee in assessing Agency performance trends and results. Conducts one-on-one reviews of Agent's underwriting, re-underwriting, profitability and compliance results and partners with the Agent to implement corrective action as necessary.
The first 5 duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Capabilities- Values Diversity
- Nimble Learning
- Self-Development
- Collaborates
- Customer Focus
- Cultivates Innovation
- Optimizes Work Processes (IC)
- Instills Trust
- Ensures Accountability
- Decision Quality
QualificationsMinimum Educational and Experience Requirements- Bachelor's degree, or equivalent of four years of sales, underwriting, claims or marketing experience, required.
- MBA preferred.
Additional Experience - Three years of sales, underwriting, claims or marketing experience OR participation in DSM Training Program required.
- The incumbent must live in the territory assigned unless a change is approved by the company.
- An understanding of and commitment to ERIE's "Above All in Service" philosophy required.
- Extensive local travel, including overnight stays, required.
- Proficiency with spreadsheet, word processing and e-mail software required.
Designations and/or Licenses - Related industry designations, such as CIC, CPCU, CLU, preferred.
- Valid driver's license and good driving record required.
Physical Requirements- Lifting/Moving 0-20 lbs; Occasional (
- Lifting/Moving 20-50 lbs; Occasional (
- Ability to move over 50 lbs using lifting aide equipment; Occasional (
- Driving; Frequent (50-80%)
- Pushing/Pulling/moving objects, equipment with wheels; Occasional (
- Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
- Climbing/accessing heights; Rarely
