General SummaryProvide leadership & guidance to Kia Dealers in assigned District. Responsible for training & assisting Dealers in areas of Warranty Administration, Parts & Service performance and profitability, Technical advice, Kia Protect MBP penetration and CSI Standards & practices. Accountable for Parts Targets and Warranty measurements and CSI results with-in the District.
This is a home-based position, with the majority of the dealerships are in the Ottawa region. The role requires approximately 60-80% travel throughout the assigned territory to support dealers, attend meetings, and conduct in-person business activities.
The applicant will have to reside in the Ottawa region.
Essential Duties and Responsibilities- To ensure Dealers provide competent quality service to enhance the Kia product, experience & CSI. Participate in & conduct training meetings as required.
- Provide Dealerships with guidance, best practice initiatives, marketing and coaching in all Fixed Operations related areas including Kia Protect MBP penetration, and compliance with KCI warranty and parts policies and procedures.
- Decision making and authorization of repairs & adjustments.
- Ensure Dealership participation in all Kia programs for Dealership employee training, technical training, merchandising, inventory control, purchasing, and process enhancement.
- Monitor, document and advise management of Dealer & District status on a regular basis through the means of electronic Dealer Contact reports.
- Assist in customer related issues to resolve and represent Kia in CAMVAP disputes as re-quired.
Skills/Knowledge/Experience/Education Requirement- 5 years direct automotive experience; preferably in the area of sales and/or retail manage-ment and Fixed Operations management
- University Degree in a related discipline preferred
- Strong communications skills (both written and verbal)
- Excellent management skills
- Strong interpersonal skills with a high level of integrity
- Excellent organizational skills and the ability for closure
- Excellent presentation skills
- Be willing to travel 60% - 80% of the time
Perks and Benefits- Subsidized on-site company catered lunches and a hot beverage program.
- Employer-paid company health benefits, spending allowance, and RRSP matching program.
- Flexible work schedules and summer hours.
- Vehicle programs.
- Employee development programs and tuition reimbursement.
- SMART Casual Dress code.
- Employee lease and car purchase discounts; Friends of Kia discounts.
- On-site gym, ping-pong, basketball, and badminton court.
- Other company-provided perks.
