Overview
The
District Operations Manager II, Customer Direct, will lead a Route Sales Representatives workforce responsible for safely delivering bottled water to commercial and residential customers. This role champions a strong safety-first culture through training, accountability, and visible leadership, while creating a positive work environment through real-time observation, coaching, and actionable feedback. The DOM II operates with a sense of urgency to ensure operational plans are executed, performance and budget goals are met, and teams remain aligned in consistently delivering a safe, high-quality customer experience.
Salary: $109,105 - $118,679
This role is eligible for an annual bonus.
Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)
Retirement/Investing:401K with a 5% match, Employee Stock Purchase Plan (ESPP)
Insurance:Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment
Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits
Responsibilities
- Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives
- Champion safety by actively leading and demonstrating behaviors aligned to Primo Brands' Core Safety Principles
- Own execution and adherence to Primo Brands' standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration
- Support the personal and professional development of direct reports through performance objectives and coaching
- Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed
- Promote positive employee experience through on-boarding, orientation, and employee engagement activities
- Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions
- Responsible for maintaining staffing levels through talent acquisition, development, and retention
- Ensure all team members have the proper product loaded to meet daily delivery commitments
- Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions
- Ensure financially sounds decisions to deliver financial plan for area of responsibility
- Serve as key part of the change network by actively leading direct reports through transformational business initiatives
Qualifications
- BA/ BS Degree strongly preferred
- Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferred
- Passion for working safely and demanding safe work behaviors from direct reports
- Open-minded to change and capable of leading a team through resistance
- Ability to effectively manage, develop and train direct reports to support the company vision, goals and objectives
- Excellent written, verbal communication, and interpersonal skills
- Strong knowledge of financials, financial analysis and Profit & Loss statements
- Experience managing and anticipating business challenges and changes
- Prior experience managing a facility/branch preferred
- Ability to listen and respond to information effectively and influence decision makers
- Strong sales techniques, communications, negotiation and customer service skills
- Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- Ability to meet Company Driver Qualification Policy
If you're ready to embark on an exciting journey with Primo Brands, apply now!
