Walgreens

District Manager

Walgreens • $80K — $100K *
Lebanon, TN 37087In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree and 5 years of retail management experience, or High School Diploma/GED and 7 years of experience.
  • Licensed pharmacy technician or licensed pharmacist required within a year of starting.
  • Valid driver's license.
  • Willingness to work flexible hours including evenings and weekends.
  • Willingness to travel 85% of the time within the district.

Responsibilities

  • Drive operational execution excellence across multiple store formats.
  • Coach and develop Store Managers and Pharmacy Managers to enhance performance.
  • Implement corporate initiatives and improve customer experience at district level.
  • Monitor store performance and facilitate collaboration between managers.
  • Lead community engagement efforts and organize local events.

Benefits

  • Comprehensive health plans including medical, dental, and vision.
  • 401(k) with company match.
  • Employee discount and wellness programs.
  • Paid time off including holiday pay.
  • Opportunities for career advancement and personal development.
Full Job Description
Job Description

Job Summary:

Responsible for operation and execution excellence within a district, including daily living, retail pharmacy, home care, clinics, specialty pharmacy, and other business units as appropriate. Facilitates and fosters a culture in which all Walgreens businesses form a cohesive team that supports overall business growth drives patient health outcomes and executes on corporate initiatives within a district. Provides coaching and guidance to Store Managers and Pharmacy Managers, driving employee engagement and increasing overall performance and developing future leaders. Ensures Store Managers and Pharmacy Managers have the appropriate resources to improve store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members. Responsible for delivering high quality, distinctive and delightful customer experience across the district, through high touch store engagement and a deep understanding of the district. Drives operational outcomes excellence across front end and pharmacy operations aligned with One Plan. Builds team effectiveness and collaboration by coaching and developing Store Managers and Pharmacy Managers.

Employs situational awareness to facilitate and create a culture of high engagement and performance, executing corporate initiatives in a district. Champions and owns customer patient experience, driving improvements and ensuring brand consistency and excellence of customer experience to improve
overall district results

Job Responsibilities:
Customer Experience
  • Executes the One Plan strategy, ensuring consistency and excellence of customer experience. Offers feedback, training, and coaching, and develops action plans for improvement.
  • Shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Ensures the resolution of customer complaints for both pharmacy and front end and provides guidance on responses to customers' special needs.
Operations
  • Supervises assigned stores and visits stores on a routine basis. Leads district execution of key front end and pharmacy initiatives, partnering with the DPS and RVP.
  • Drives operational excellence through collaboration with Store Managers and Pharmacy Managers.
  • Works with Store Managers in order to support their operational focus and drive the execution of market strategies at the store levels.
  • Provides recommendations on the optimization of merchandising and inventory to Regional Vice President.
  • Provides input on key merchandising needs, such as product assortment, promotional pricing, advertising programs and display execution. Makes recommendations to the Regional Vice President on local buys, promo pricing, vendor selection, and assortment. Ensures in store execution and compliance of merchandising strategy.
  • Coaches Pharmacy Managers to drive executional excellence in pharmacy operations and supports pharmacy programs and initiatives. Act as first point of contact for non-clinical pharmacy issues.
  • Develops and organizes community events, and builds relationships with key community organizations. Collaborates with Store Managers in community to drive community events.
  • Monitors and approves employee pay rates and increases.
  • Supervises management of operations of assigned locations including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of Alcohol, Tobacco, Fresh Food and Pharmacy Products.
Business Performance Management
  • Prepares for and attends area meetings
  • Understands key metrics financials and provides input on profit loss and exceptions to inform district planning.
  • Directs Store Managers to contribute to the execution of plans to improve business performance.
  • Conducts regular update meetings with Store Managers to evaluate store/district level performance. Facilitates collaboration between Store Managers to share best practices.
Business Planning
  • Executes on local healthcare strategy as developed by the Regional Vice President and District Pharmacy Supervisor.
  • Executes on improvement plans for poor performing stores, in collaboration with the Regional Vice President.
People & Performance Management
  • Executes against the Region level recruitment strategy set forth by the Regional Vice President and assists with hiring and the staffing process for Emerging Store Managers. Maintains pulse on pharmacy staffing needs and works with DPS to identify areas of need. Ensures sufficient staffing resources and controlled payroll expenses.
  • Focuses on coaching and developing Store Managers and Pharmacy Managers to drive employee engagement and increase performance, while protecting the capacity of direct reports and ensuring their ability to execute.
  • Identifies low performing Store Managers and ensures sufficient coaching and performance management.
  • Works with Human Resources Generalist to implement corporate training strategies to provide development support to team members.
  • Drives performance management process for Store Managers Provides feedback on Pharmacy Manager review process to Store Manager.
  • Takes action on recommendations set forth by Employee Relations and Human Resources related to store team member performance issues.
  • Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.
  • Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
  • Ensures compliance on non-clinical quality related events, up through coaching, training, resolution (inaccurate refill example) leveraging existing tools and working with the Healthcare Supervisor
  • Champions and owns change at district level for new initiatives.
Training & Personal Development
  • Participates in training and supports training efforts where necessary. Seeks opportunities to receive management and leadership training.
  • Seeks self-development by monitoring own performance, setting high personal standards, increasing knowledge of retail, pharmacy and management fields, seeking and sharing best practices.
Communications
  • Cascades information from conference calls, area meetings, and corporate initiatives to direct and indirect reports.
  • Reviews and cascades emails from Support Center and Regional Vice Presidents to Store Managers.
  • Communicates regularly with managers and team members through one-on-one discussions, group meetings as needed, and in writing to keep them apprised, solicit input, answer questions and ensuring communication is open.


External Basic Qualifications

  • Bachelor's degree and 5 years of retail management experience or High School Diploma/GED and 7 years of retail management experience
  • Licensed pharmacy technician as required by state or licensed RPh as soon as possible given state law requirements, no later than 12 months from District Manager position start date (external candidates)
  • Valid driver's license.
  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.
  • Willingness to travel 85% percent of the time for business purposes (within district)
  • Willing to travel up to/at least 85% of the time for business purposes (within state and out of state).


Preferred Qualifications

  • Bachelor's Degree.
  • PTCB or ExCPT Certification.
  • Experience as a Tier three or higher Store Manager or transitioned from Store Management to Walgreen corporate leadership position assignment (internal candidates only).
  • Experience managing multiple retail or pharmacy units.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

About Walgreens

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services, and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility, and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers, and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health centers and in-store convenient care clinics, with more than 700 locations throughout the country.

Walgreens Careers

Joining Walgreens means becoming part of a team dedicated to inspiring health and well-being across America. As a cornerstone of the community, Walgreens offers unparalleled job opportunities in the retail and healthcare sectors, making it an ideal place for professional growth and innovation. Work You’ll Do At Walgreens, every position contributes to our mission of delivering premier health solutions while ensuring a diverse and inclusive workplace that fosters growth. Our team members are at the forefront of transforming customer experiences through dedication and expertise. Lead with Innovation and Leadership Embrace the opportunity to lead at Walgreens, where we combine industry expertise with a culture of innovation. Our leadership is committed to nurturing a professional environment where ideas thrive and leadership skills are honed through comprehensive diversity training and leadership development programs. Engage in Meaningful Work Join a team that values hard work and creativity, where your skills will be enhanced through challenging projects and collaborative team efforts. Walgreens is not just about filling prescriptions—it's about offering solutions that promote healthier communities. Explore Career Opportunities Whether you're looking for an entry-level position or a more advanced professional role, Walgreens offers a range of career paths in dynamic business areas. From in-store roles to corporate support, our job opportunities are designed to fit a variety of skills and interests. Internship and Employment Benefits Start your career with a Walgreens internship and gain hands-on experience that paves the way for future employment. Our interns work on real projects that matter, gaining skills that are crucial for future success. Full-time team members enjoy a wealth of benefits, including comprehensive health coverage, retirement plans, and exclusive employee discounts. Invest in Your Career Growth Walgreens is committed to the career development of our employees. We provide resources and training that encourage continuous learning and career advancement. With support for certifications and networking opportunities, team members can expand their professional horizons and achieve their career goals. Stay Connected Join Our Team Discover the diverse range of hiring opportunities at Walgreens by exploring open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players ready to make a significant impact. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Walgreens. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Walgreens. At Walgreens, we are excited to see where your ambition takes you. Join us and be part of a team that is dedicated to shaping the future of health and wellness for everyone.
Learn more about Walgreens
Size
202,000 employees
Market Cap
$32.8 billion
Industry
Retail & Consumer Goods
Net Income
-$696 million
Founded
1901
5 Year Trend
+2.3%
Revenue
$141.5 billion
NASDAQ
WBA
* Ladders Estimates

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