District Manager

SmartStop Self Storage

$90K — $120K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Multi-unit retail sales/service leadership experience in a transferable industry.
  • Proven track record of exceeding performance standards.
  • Strong communication and motivational skills.
  • Experience in leading and coaching teams.
  • Robust analytical and problem-solving capabilities.
  • Ability to handle multiple projects and work under pressure.

Responsibilities

  • Account for all district store operations impacting customer and staff experiences.
  • Achieve or exceed monthly revenue goals.
  • Conduct facility audits to ensure standards are met.
  • Oversee staff scheduling and daily activities, providing feedback.
  • Recruit and hire new team members as needed.
  • Lead by example to inspire staff and communicate a shared vision.
  • Travel within the district to attend meetings and training sessions.

Benefits

  • Comprehensive healthcare package including medical, dental, vision, and life insurance.
  • 401(k) plan with an employer match.
  • Paid Time Off policy.
  • Set Monday through Friday work schedule.
Full Job Description


District Manager - Charlotte, NC

We're looking for a self-driven, self-aware leader who's devoted to inspiring and motivating their team and providing an exceptional customer experience.

Job Description for a District Manager
  • Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources.
  • Meets company revenue goals by achieving or exceeding monthly budget expectations.
  • Conducts facility audits to ensure physical and operational standards are being met.
  • Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective.
  • Recruits, interviews, and hires new staff members.
  • Leads by example, creating a climate in which staff wants to do their best by leading and communicating a shared vision with teammates and providing coaching and development.
  • Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions

Qualifications
  • Must have multi-unit retail sales/service operations leadership experience, preferably in a transferable industry such as Retail Sales, Hotel, Restaurant, Leasing, Travel, Car Rental, or Equipment Rental.
  • Proven ability to consistently meet and exceed performance standards.
  • Excellent communication, interpersonal, and motivational skills.
  • Proven ability to lead, develop, and coach staff.
  • Strong analytical and problem-solving abilities.
  • Ability to prioritize multiple projects and deal with numerous interruptions.
  • Works well under pressure while meeting deadlines consistently.
  • Ability to work independently with minimal supervision. Demonstrated leadership in building, developing, and retaining high-performing teams of hourly employees in a retail, sales, service, or related industry.
  • Exceptional communication, people skills, and time management skills.
  • Proficient in MS Office and web-based systems.
  • Passion for customer service excellence and coaching staff.
  • Bachelor's Degree preferred.

Benefits
  • Annual compensation to include a base pay of $90,000 with a potential of up to $120,000 with metrics-based quarterly bonuses and a performance-based annual bonus.
  • Comprehensive group healthcare includes medical, dental, vision, and life insurance.
  • 401(k) with a generous employer match.
  • Paid Time Off
  • Monday through Friday work schedule

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