POSITION SUMMARY:

Under the general direction of the National Program Manager and the Senior Program Manager, the District Manager (DM) is responsible for managing all aspects of the program in a given geographical area. Someone who will become an expert in private and regional government payer policies, the District Manager ensures that patients have easy access to their drug therapy by overseeing and managing the activities of the remote team compromising of a highly talented group of Field Case Managers (FCM) and Personal Care Specialists (PCS) or Wellness Case Managers (WCM).

PRIMARY DUTIES AND RESPONSIBILITIES:

Account Management

• Proactively identify areas of enrollment growth and manage client issues

• Act as program champion with influential stakeholders

• Coach and mentor new field team members to promote program services to patients and HCPs

• Collaborate with Commercial DMs to maximize program opportunities with key customers and execute tactics

Leadership

• Work with management team to ensure clear understanding of team mission and goals

• Work with management team to help identify skills that are need for projects or work activities and match skill requirements with available talent

• Work with Training Managers to improve competencies of team and address knowledge gaps

• Obtain feedback and input on program enhancements

• Stay abreast of industry trends and important pending legislation impacting business

• Fosters proactive, continued quality improvement

Human Resources

• Responsible for recruiting, interviewing and hiring for vacant positions

• Conduct Performance Reviews and manage Professional Development for field team

• Responsible for training and motivating/ developing field teams

• Spends a significant proportion of time in the field with the remote teams

• Manage employee relations and progressive discipline

• Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program’s operating procedures

• Utilize systems (CRM, Reports) to monitor, train and coach field teams

• Approves purchases, expenses, mileage and other budget related expenses

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree required

• Health professional background, such as nursing or other medical expertise, is an asset

• Requires minimum of 5 years experience in people management or clinical program management or related fields within healthcare

• CCPE certification an asset

• Experience with patient support program management an asset

• Proficiency in key account management

• Proficiency at understanding the private and public reimbursement environments an asset

• Proficiency at understanding and leveraging data to identify opportunities and challenges with customers and team members

• Proficiency at coaching field team to promote program services to customers and patients

• Proficiency at identifying and championing efficiencies (tasks, technology, etc)

• Proficiency at working with CRM and leveraging its analytics

• Dynamic leader who can energize multidisciplinary teams to learn and apply new skills and /or techniques to respond to the business needs

• Ability to resolve associate issues effectively and efficiently

• Critical thinking skills

• Strong industry knowledge

• Ability to communicate effectively in both French and English (oral and written) mandatory in Quebec, an asset in the rest of Canada

• Possess strong interpersonal and leadership skills

• Attention to detail

• Ability to proficiently use computer and good knowledge of Microsoft Office

• Strong business acumen competency

• Ability to travel up to 50% depending on region and responsibility. Must be able and willing to work in the home offices of field team members.

• Ability to collaborate with different parties

• Ability to coach and develop others

• Hold and maintain a valid, non-expired, unrestricted driver’s license

• Must possess a car

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.