Michaels Stores

District Director

Michaels Stores$90K — $120K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred
  • 6-8+ years of progressive leadership experience in retail
  • Fiscal management and budget oversight
  • Proven track record in motivating teams across multiple locations
  • Strong influence and partnership skills with senior leadership.
  • Excellent people leadership, team building, and collaboration skills.
  • Ability to thrive in diverse and rapidly changing environments.

Responsibilities

  • Lead and develop Store Managers to meet sales and operational goals.
  • Analyze sales trends and implement strategies for business growth.
  • Promote a culture of recognition and accountability among team members.
  • Collaborate with cross-functional teams on business priorities.
  • Monitor and address store performance through key metrics.
  • Ensure compliance with company policies and operational standards.
  • Represent company values and foster a strong district culture.

Benefits

  • Opportunities for career pathing and leadership development.
  • Strong onboarding program for new and promoted managers.
  • Support for community involvement and team engagement initiatives.
Full Job Description
Store - MIA-BEACON LAKES, FL

The District Director is responsible for leading and developing a district of retail stores to achieve sales, profit, and operational goals while fostering a positive and engaging experience for both team members and customers. This role requires a results-driven leader who can build high-performing store teams, drive business growth, and ensure operational excellence across all locations.

Major Activities

Key Responsibilities:
  • Lead, coach, and develop Store Managers to deliver sales targets, customer satisfaction goals, and operational excellence.
  • Drive business growth by analyzing sales trends, identifying opportunities, and implementing strategic initiatives across the district.
  • Champion a positive team member experience by cultivating a culture of recognition, engagement, and accountability.
  • Partner with cross-functional teams (operations, HR, LP, merchandising, marketing, etc.) to align on business priorities and execution.
  • Monitor store performance through key metrics (sales, payroll, inventory, customer feedback, etc.) and take action to address gaps.
  • Ensure compliance with company policies, procedures, and operational standards.
  • Lead by example through regular store visits, providing hands-on support and feedback to Store Managers and teams.
  • Represent company values and act as a culture ambassador within the district.
  • Communicate district performance, including progress and actions, to the Regional Vice President.
  • Actively seek new methods to improve store productivity.
  • Visit the competition often, taking note of new trends and opportunities to improve our business.
  • Lead the shrink, safety and physical security programs in partnership with Loss Prevention to deliver goals and a safe and secure environment. Ensures stores are following key operational inventory awareness.
  • Clearly communicate objectives and priorities to the team creating alignment with the Company's strategic goals, clearly defining and communicating the district's goals to achieve a singular vision across the team.
  • Encourage two-way communications and promote shared learning, empowering team members to resolve issues by delegating tasks to the appropriate level.
  • Create a sense of urgency and entrepreneurial leadership style among your team.
  • Demonstrate agility in leadership style and flexibility of approach, with the ability to think strategically (high-level) and tactically (to drive execution).


Leading and Developing Talent
  • Recruit, train, and retain top talent to build a pipeline of future leaders.
  • Establish an innovative, collaborative, accountable, and inclusive culture that attracts and retains talent in the organization.
  • Manage performance and be a strong developer of talent. Drive succession planning and talent development for areas of responsibility.
  • Execute a strong onboarding program for all new and newly promoted managers.
  • Manage performance to support the district's growth needs.
  • Build a strong leadership bench for internal future growth through career pathing programs.
  • Communicate clear goals and expectations.


Customer Experience
  • Ensure consistent delivery of an exceptional customer experience that reflects the company's brand and values.
  • Model and ensure store teams provide a great customer experience through operational and interpersonal processes and procedures.
  • Execute company merchandising strategies to drive customer engagement.
  • Lead and support community involvement.
  • Develop a culture that empowers team members to maximize the quality and quantity of customer service they offer.


Other Responsibilities
  • Execute other corporate initiative or duties as assigned, including but not limited to, special assignments i.e. (mentoring, merchandise committees, captainships, etc.).


Other duties as assigned

Preferred Education
  • Bachelor's Degree

Preferred Special Certifications or Technical Skills
  • 6-8+ years of progressive responsibility leading multiple retail business units.


Preferred Type of Experience the Job Requires
  • Fiscal management experience and budget oversight
  • Proven track record of outstanding leadership in managing and motivating distributed teams
  • Passion for the customer, stores, the product and the business model
  • Success in overseeing operations team in a results driven retail environment.
  • Demonstrate ability to achieve goals through influencing, partnering and developing productive relationships with senior leadership and line managers across the business
  • Excellent people leader, team builder and collaborator who navigates well through diverse, rapidly changing work environments
  • Energized by challenges, with a strong attention to detail and commitment to high performance work and talent development.
  • Maintains a strategic big picture mindset while driving operational excellence.
  • The successful candidate will need to be energized by challenge, be attentive to details, credible and dedicated to producing work and developing talent at the highest level

#LI-DH1

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

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