THE POSITION: The Plant Manager will manage and provide day-to-day leadership for the successful execution of all Distribution Center operational functions and activities, including receiving, order fulfillment, inventory control, replenishment, and shipping of pharmaceutical product. This position is also accountable for timely completion of product receipts, management of storage locations and inventory accuracy. Position has direct management responsibility over a team of exempt and non-exempt employees and acts as the site leader for all aspects of the building including maintenance and security. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: • Ensuring compliance to SOPs across all areas of operation • Achieve operational excellence through effective management of the DC's accuracy, efficiency, and production targets. • Understanding, along with creation and tracking of P&L throughout this leader's area of operation • Promoting a safe working environment • Identify inefficiencies and improvement opportunities The Incumbent is expected to grow and develop all staff members of the department and identify those staff members for additional training and/or increased job responsibilities. • The Incumbent is expected to work with the SVP, Distribution Operations to identify and review proposed changes to standard operating procedures to improve the productivity of the department and to implement approved changes that will benefit both EVERSANA and its clients. • The Incumbent is expected to manage workflow and interact with other business departments including, but not limited to, human resources, finance, and IT. • Incumbent will be expected to manage the operation of the facility to meet client expectations on a day-to-day basis ensuring service targets are met and contractual obligations are fulfilled. This will also involve skilled problem investigation and problem-solving skills for developing issues or concerns as reported by clients or their customers. • The Incumbent should be an effective trainer for leaders within their own downline management chain for all business-related activities. • Must comply and aid in the oversight of investigations of non-conformance activity and participation in QNCR/CAPA programs with the Quality team. • The Incumbent is expected to monitor both orientation and training updates of employees to ensure that performance standards are consistently met. • Client Support and Client-facing interactions • The Incumbent is expected to effectively communicate (both orally and in writing) with clients and their customers, but also with internal staff related to feedback and company information sharing. • Strive to achieve quality excellence modeling inclusive behaviors, and proactively managing bias. • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. • All other duties as assigned. PEOPLE LEADER People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: • Managing available resources across multiple shifts to ensure that contractual obligations are achieved on a consistent basis. • Support effective client and customer relationships through the attainment of service level expectations of both EVERSANA and its clients. • Own and deliver the operational budget for the functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, and/or inbound operations EXPECTATIONS OF THE JOB: • Travel 10% of the time (EVERSANA facilities and/or client sites). The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. • College Degree and a minimum of 7 years direct experience of distribution management, preferably in life science or medical device industry. • Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of warehousing and distribution operations. • Language Skills- Strong verbal and written communication skills are needed for this position • Advanced analytical, evaluative, and objective critical thinking skills demonstrated through data analysis, trend analysis and other statistical analysis requiring more complex tools. • Exemplify strong leadership, teamwork, planning, organizational skills, along with the ability to collaborate with other departments as needed to successfully execute on projects and initiatives. • Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions. • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community. • Working knowledge and understanding of the principles and processes of various WMS and/or TMS platforms. • Ability to gather data, compile information, and prepare reports. • Skill in organizing resources and establishing priorities. • The position is also focused on continuous quality improvement throughout the organization, across all departments. PREFERRED QUALIFICATIONS: • 3PL experience • Sample management • DEA and FDA communication • Cold-chain experience • Six Sigma certification • Project Management • Lean Methodology and continuous improvement initiatives • Implementation experience with new technology, like WMS systems and material handling equipment (MHE) PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT: The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Additional Information Patient Minded I act with the patient's best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do.