Position Summary...As a Distinguished Experience Strategist (IC) focused on Sam's Club Membership, you will partner closely with Research and senior business leaders to define the most critical membership problems to solve, uncover root causes, and drive prioritized strategies that improve member experience and membership performance. You will set enterprise-level direction through clearly articulated recommendations and standards, measurement, and executive influence.
What you'll do...What you'll do:- Define and evolve the end-to-end member experience across all touch-points, ensuring every interaction reflects Sam's Club's standards of care, convenience, and community.
- Establish member-centric experience principles and success measures, including satisfaction, loyalty, renewal, and lifetime value.
- Create journey maps and service blueprints that identify root cause, consequences and future opportunities to deliver the basics with greatness, increase value, strengthen connections, and reduce friction.
- Lead pilots and transformative initiatives that make members feel known, valued, and supported.
- Partner with member insights, research, and analytics to define strategic priorities, roadmaps, and advise senior leaders on investments and transformation decisions.
What you'll bring: - Membership strategy & growth: Deep expertise in acquisition, activation, retention, renewal, and the experience levers that drive member value, loyalty, and business outcomes.
- Experience & service design: Proven ability to create seamless, hospitality-inspired experiences across digital, in-club, and service touchpoints.
- Facilitation & influence: Skilled at leading cross-functional workshops and aligning stakeholders through effective storytelling, decision frameworks, and executive communication.
- Strategic insight & innovation: Translates research, analytics, and experimentation into experience strategies, roadmaps, and measurable outcomes. Uses AI, personalization, and emerging technologies to improve member satisfaction, engagement, and experiences at enterprise scale.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in design, business, or related area and 12 years' progressive experience in experience strategy, UX, or service design with demonstrable enterprise impact and industry recognition (for example, publications, patents, keynotes).
Option 2: Equivalent practical experience in enterprise-scale transformation and innovation leadership.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Experience in AI-assisted design, predictive analytics, or next-generation research methods., Experience influencing at the executive and board level through strategic storytelling., Experience shaping enterprise frameworks for measurement, design operations, or governance, Proven success in designing and scaling cross-channel experience systems across global or omnichannel environments., Recognized industry thought leadership (for example, keynote speaking, publications, patents, or academic collaboration).
Primary Location...2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
