Position Summary: Responsible for the day-to-day management of Flight Dispatch operations, ensuring the safe, legal, and efficient execution of flight dispatch activities. Provides operational leadership to Dispatch personnel, manages staffing and performance, oversees operational decision-making during irregular operations, and ensures compliance with established company procedures and regulatory requirements. Executes operational standards established by the Flight Dispatch Standards & Regulatory Compliance function and maintains responsibility for the Company's EWINS program.

Major Job Accountabilities:

Daily Operations

• Manage the day-to-day Flight Dispatch operation.
• Ensure flights are dispatched in compliance with FAA regulations, company policies, and operational requirements.
• Provide operational leadership during irregular operations (IROPs), weather events, and operational disruptions.
• Coordinate with Flight Operations, Crew Scheduling, Maintenance Control, System Operations Control, and other operational departments.
• Ensure timely flight planning, flight following, and operational communications.
• Manage the Dispatch schedule in accordance with the provisions of FAR Part 121 and CBA.
• Administer payroll for the dispatchers.
• Remains available for Dispatch Technical concerns as they relate to current and contracted vendors, and is available for recommendations 24/7, as required to meet the needs of the operation.

Leadership

• Supervise Dispatch Supervisors and Dispatchers.
• Manage staffing levels, scheduling, and shift coverage.
• Conduct coaching, corrective action, and employee development.
• Promote employee engagement and operational excellence.
• Develop future operational leaders.

Operational Performance

• Monitor daily operational performance metrics.
• Identify operational trends and recommend improvements.
• Ensure dispatch personnel consistently execute approved procedures.
• Implement corrective actions identified through audits or quality reviews.

Standards Execution

• Execute dispatch standards and procedures established by the Dispatch Standards & Regulatory Compliance organization.
• Provide operational feedback regarding proposed policy and procedural changes.
• Implement approved operational initiatives and technology enhancements.
• Ensure corrective actions are effectively implemented within daily operations.

Qualifications:

• Valid FAA Aircraft Dispatcher License
• 1 year experience with a complex international FAR Part 121 operator.
• Maintains Dispatcher currency as required by FAR Part 121.
• Strong technical knowledge of aircraft performance, navigation, weather, and federal air regulations.
• Extensive knowledge of Dispatch Operating Systems.
• Experience with Aircraft Systems as they relate to the Dispatch function
• Demonstrate good communication, negotiation, analytical, project/program management, problem-solving and customer service skills.
• Must be able to handle complex human relation problems.
• High initiative, results oriented with strong sense of urgency.
• Must be highly organized, focused and able to multi-task and prioritize tasks with excellent attention to detail.
• Ability to work cross-functionally with all levels of employees and management.
• Ability to resolve conflicts and gain cooperation among competing interest groups.
• Must have the ability to quickly learn systems, processes, and procedures.
• Must be a team player.
• Must be flexible, willing to work weekends and be on-call.

Applicants must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship or employer immigration support either now or in the future.

Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package.

Pay Range

$110,000-$127,000 USD