Summary:This role is vital in ensuring smooth back-office operations, driving the efficiency and accuracy of client service for our wealth management and financial planning team. This role directs the creation and adoption of standardized processes and oversees key indicators to measure business efficiency.
Essential Duties and Responsibilities (includes but is not limited to): - Manage office relationship with custodians, brokerage firms, financial institutions and internal corporate teams to ensure efficient processing of client transactions, lead the resolution of issues and management of account-related inquiries.
- Create systems to maintain accurate records of custodial interactions and metrics regarding follow up of outstanding items.
- Oversee the efficient preparation and review of necessary paperwork for client accounts, including account opening, transfers, withdrawals, and beneficiary updates.
- Create and oversee processes to ensure compliance with regulatory requirements and internal policies.
- Create and oversee processes to accurately execute fund transfers, wire requests, and other financial transactions.
- Develop and supervise processes to optimize team efficiency in preparing materials for client meetings, including performance reports, investment summaries, and relevant documentation.
- Establish systems to ensure collaboration between team members to ensure up-to-date client data in the CRM system and accurate and timely reporting.
- Perform other duties as assigned.
Qualifications, Skills and Requirements: - Solid understanding of financial planning principles, investment strategies, and relevant regulations.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated ability to manage multiple tasks and projects effectively.
- Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint).
- Ability to adapt to a rapidly changing business and technology environment.
- Continual learner mentality, able to adopt new solutions and help respond to the impact of new systems.
- Must be able to maintain confidentiality of highly sensitive client information, including personnel and financial data.
- Regular and predictable attendance is required.
- Business travel up to 25%.
Education, Training and Experience: - Bachelor's degree in Business, Economics, Finance, or a related field (preferred), or relevant work experience.
- 7+ years' experience in wealth management operations business preferred
- Familiarity with Charles Schwab, Fidelity and/or Raymond James preferred
- Familiarity with Orion, Salesforce, other financial technology, and industry regulations preferred
Other: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any related duties as required. Reasonable accommodation will be provided for qualified individuals with disabilities. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.
The information below is for internal use only. Pre-hire Screening Requirements: Licensure - This role is not required to be licensed.
PAC Notes - "Senior" may be added to this title to recognize increased experience or expertise within a particular level that does not require an update in job description. To update a title to include Senior, utilize the base title Job Profile and update the Business Title. Do not create a new Job Profile to accommodate.
- Hiring managers may customize this job description based on their specific needs. HR/Talent Management should provide oversight to ensure additional duties still reflect the primary intent of the role and reach out to Business Line leadership when questions arise.
The typical base pay range for this role nationwide is $75,000 to $110,000 per year.
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers
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