Job Summary: The Director is responsible for maintaining the culture and leading the junior analysts within the Cash Management Servicing group, ensuring alignment with organizational objectives, accuracy, and compliance. This role involves the administration of complex and high-volume Cash Management Accounts, resolving complex escalations and overseeing intake and new setup processes. The Director oversees the comprehensive management of essential documentation, enforcing best practices for accurate money movement and lockbox oversight.
Responsibilities:- Assist in implementation and enforcement of a diligent risk mitigation framework for waterfall administration and lockbox maintenance, analyzing processes and procedures to ensure full compliance. Provide recommendations to leadership to drive operational excellence and continuous improvement.
- Strategically guide collaboration efforts with the offshore team, borrowers, and banking institution representatives to uphold money movement accuracy standards to achieve pre-defined Service Level Agreements. Champion initiatives to resolve discrepancies, enhance communication channels, and ensure seamless coordination.
- Oversee high-level collaborations with Third Party Vendors and the offshore team to address and resolve complex money movement and Cash Management exceptions. Implement and enforce criteria for quality assurance, and develop tracking and reporting mechanisms to deliver actionable insights and strategic feedback to stakeholders.
- Partner with management to enhance and refine organizational work procedures, policies, and methods. Provide input to ensure compliance with regulatory requirements and industry standards, positioning the organization as a leader in operational and strategic excellence.
Required Qualifications:- BS/BA degree or equivalent experience
- 7+ years of relevant experience within Commercial Real Estate
- 3+ years management/leadership experience
- Demonstrated capacity to achieve results in a dynamic setting.
- Demonstrated success in managing deliverables with intra-day deadlines as well as long-term projects
- Handling workload and special projects efficiently.
- Extensive experience with ledger-entry accounting, general ledger, and account reconciliations
- Extensive experience with money movements including large dollar transactions and high-volume processing
- Experience training & mentoring junior analysts
- Strong verbal and written communication skills.
- Organizational and administrative skills.
- Skilled in managing sensitive information while upholding privacy.
- Ability to work both independently and within a team environment.
