Job Summary: The Director, Terminal Operations & Facilities leads and oversees various teams in order to provide a safe and efficient airport complex for passengers, stakeholders, badge holders, visitors and airport authority employees. This position provides support and direction for Asset Management, Building Maintenance and Mechanics, Electricians, Facilities Contracts, HVAC and Terminal Operations. This position has an operational area of responsibility to include the maintenance and operation of the terminal building to include the curbside and air carrier/cargo ramp environments, parking lots, cargo and multi-use buildings as well as a limited volume of airfield assets. This position will be fully trained as an Airport Duty Manager to establish proactive coverage for the program that is charged with the operation of the airport environment on a 24/7 basis. This position will remain readily available for airport emergencies to include snow and ice removal during inclement weather.
Essential Responsibilities:- Responsible for the operational oversight of a large team within Terminal Operations and Facilities to confirm the safety, security and efficiency of the 24/7 airport environment.
- Ensures all team members are operationally ready for changes to the complex as a result of construction, the fluctuation of passenger movements, changing airline schedules and operational needs of the airport authority.
- Confirms terminal inspections and maintenance activities (corrective and preventative) throughout campus are performed timely and safely.
- When serving as an Airport Duty Manager: Maintains operational command for the BNA Airport campus to include the safety and security of the airfield, terminal, roadway systems, airport communication center, customer service, parking operations and rental car facilities.
- Oversees the development and monitoring of the annual operating and capital improvement project budgets to meet departmental requirements and annual goals.
- Ensures teams have the tools and material required to perform their job functions throughout the various unique environments at a large hub airport.
- Provides guidance to the Terminal Operations team to ensure airport authority owned resources are being allocated to air carriers and stakeholders per the airline user lease agreement and other published documents.
- Communicates with federal partner leaders to include the Federal Aviation Administration, Transportation Security Administration and United States Customs and Border Protection to provide a positive airport experience.
- Oversight of the airport's asset planning and management software and the work order system.
- Publishes peak season forecasts of aircraft and/or passenger movements to include holiday travel seasons and special events in Middle Tennessee.
- Attends routine construction meetings to ensure impacts to the passenger movement and customer experience are minimized.
- Coordinates with Airport Safety to ensure the safety of personnel on campus performing regular duties as assigned.
- Publication and enforcement of various workplace policies and procedures for the Airport Duty Managers, Facilities and Operations.
- Management and upkeep of Irregular Operations Plans (IROPS) and the Tarmac Delay Plan.
- Follows all safety regulations.
- Maintains regular and on-time attendance.
- Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
- Performs other duties as assigned.
Knowledge, Skills, Abilities and Other Characteristics:- Previous experience of managing a team of people in a team leader environment or as a project leader.
- Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
- Ground Transportation Services: Knowledge of the operating methods related to ground transportation and parking management services.
- Safety and Security: Knowledge of equipment, policies, procedures, and strategies to promote safety and security.
- Office Management: Knowledge of general office management practices and procedures.
- Aviation Law: Knowledge of laws, concepts, rules, regulations, and practices in the aviation industry.
- OSHA Regulations: Knowledge of state and federal OSHA regulations.
- Driving: Skill in operating a motor vehicle.
- Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.
- Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
- Plan Interpretation: Skill in reading and interpreting plans and specifications.
- Reporting: Skill in preparing and producing timely and accurate oral and written reports.
- Supervision of Personnel: Skill in supervising and managing others, including planning work, providing direction, motivating workers, and identifying the best workers for the job.
- Written Comprehension: Ability to read and understand information and ideas presented in writing.
- Attention to Detail: Is careful about detail and thorough in completing work tasks.
- Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge.
Qualifications: Required: - Bachelor's degree in Aviation Administration, Business Administration, Engineering, Facilities Management or industry related field.
- 7-10 years of experience in Airport Facilities or Airport Operations at a medium or large hub international airport.
- 2-4 years of supervisory experience within Airport Facilities or Operations.
- 4-7 years of experience with Airport Facilities or Operations.
- Valid Driver's License - Class D.
Preferred: - 2-4 years of Airport Duty Manager (ADM) experience at a medium or large hub international airport.
- Certified Member of American Association of Airport Executives.
- Airport Security Coordinator Certification.
- Part 107 License.
