Walmart

Director, Technology Operations - Home Services Strategy & Transformation

Walmart$110K — $220K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Graphic Design, Engineering, Economics, Computer Science, or related field.
  • 8+ years of experience in strategy, consulting, product strategy, business development, marketplace businesses, technology, or operations.
  • Experience leading enterprise-scale cross-functional initiatives.
  • Exceptional written and verbal executive communication skills.
  • Advanced PowerPoint and presentation development capabilities.
  • Experience working with modern AI-enabled productivity and analytics tools.

Responsibilities

  • Define and evolve Walmart's long-term Home Services growth strategy.
  • Lead incubation efforts for new service categories, customer experiences, and business models.
  • Design and execute strategic pilots to validate customer demand and operational readiness.
  • Develop executive-level business cases and investment recommendations.
  • Partner with Product and Technology teams to define roadmaps and accelerate platform capabilities.
  • Lead strategic partnership development with various providers and vendors.
  • Create executive-ready presentations that communicate complex strategies with clarity.

Benefits

  • Competitive pay and performance-based bonus awards.
  • Health benefits including medical, vision, and dental coverage.
  • Financial benefits including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off including PTO, parental leave, and bereavement leave.
  • Walmart-paid education benefit program covering tuition for high school to bachelor's degrees.
Full Job Description
Position Summary...

What you'll do...
The Director, Strategic Growth - Home Services will help define and build Walmart's next multi-billion-dollar growth business by transforming how customers discover, purchase, schedule, and manage services for their homes.
Reporting to the Group Director, Home Transformation, this leader will operate at the intersection of strategy, product, operations, technology, and business development to launch new capabilities, validate business models, lead strategic pilots, and scale innovative customer experiences.

This role is designed for an entrepreneurial leader who thrives in ambiguity, possesses exceptional strategic thinking, and can translate vision into measurable business outcomes. The ideal candidate combines the analytical rigor of top-tier consulting with the execution mindset of a startup operator, using AI-enabled tools and modern technologies to accelerate decision-making, business design, and executive communication.

Working across Product, Technology, Marketplace, Merchandising, Finance, Corporate Development, Marketing, Last Mile Delivery, and external partners, this leader will play a pivotal role in shaping Walmart's Home Services platform and long-term growth strategy. This work supports the broader Home Services vision of creating a unified services platform that integrates customer discovery, scheduling, fulfillment, and long-term engagement.

You'll sweep us off your feet if...
  • You have built businesses, products, or operating models from zero to one.
  • You thrive in highly ambiguous environments with limited direction.
  • You naturally think in frameworks and quickly simplify complex business problems.
  • You are equally comfortable building financial models, creating executive presentations, and facilitating leadership discussions.
  • You possess exceptional PowerPoint and executive storytelling skills.
  • You leverage AI tools to improve strategic analysis, business planning, and communication.
  • You understand digital marketplaces, platform businesses, and ecosystem strategies.
  • You have experience evaluating partnerships, acquisitions, and new growth opportunities.
  • You influence without authority and consistently align cross-functional executive stakeholders.
  • You enjoy moving seamlessly between strategy and execution.

You'll make an impact by...
  • Defining and evolving Walmart's long-term Home Services growth strategy.
  • Leading incubation efforts for new service categories, customer experiences, and business models.
  • Designing and executing strategic pilots to validate customer demand, operational readiness, and financial viability.
  • Developing executive-level business cases, investment recommendations, financial models, and growth scenarios.
  • Partnering closely with Product and Technology teams to define roadmaps, prioritize features, and accelerate platform capabilities.
  • Leading strategic partnership development with marketplace providers, technology vendors, and service partners.
  • Supporting M&A evaluations, integration planning, and strategic due diligence.
  • Creating executive-ready presentations that communicate complex strategies with clarity and influence.
  • Driving cross-functional execution across Product, Technology, Operations, Marketplace, Finance, Marketing, and Merchandising.
  • Establishing KPIs and measurement frameworks that support rapid learning and scalable growth.

Minimum Qualifications
  • Bachelor's degree in Business, Graphic Design, Engineering, Economics, Computer Science, or related field.
  • 8+ years of experience in strategy, consulting, product strategy, business development, marketplace businesses, technology, or operations.
  • Experience leading enterprise-scale cross-functional initiatives.
  • Experience building financial models and executive business cases.
  • Exceptional written and verbal executive communication skills.
  • Advanced PowerPoint and presentation development capabilities.
  • Experience working with modern AI-enabled productivity and analytics tools.

Preferred Qualifications
  • MBA from a leading university.
  • Experience at a top-tier consulting firm (McKinsey, Bain, BCG, EY-Parthenon, Strategy&, Deloitte Monitor).
  • Experience at a technology company, marketplace platform, startup, or venture-backed organization.
  • Experience launching new businesses or products.
  • M&A or strategic partnership experience.
  • Product strategy experience.
  • Marketplace platform experience.
  • Experience working alongside engineering and product teams.


At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

- Stock








Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years' experience inproject management, program management, program operations, or related area.Option 2: 8 years' experience in project management, program management, program operations, or related area.
3 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

About Walmart

WalmartLabs is accelerating their development to redefine the shopping experience to meet the changing needs of our customers wherever they are —in a store, on our website, or on their mobile device.

Walmart Careers

Joining Walmart means becoming part of a world-renowned team that leads with innovation and is committed to creating impact. As the largest retailer globally, Walmart offers unparalleled job opportunities and career growth in an environment that values diversity and leadership. Work You’ll Do At Walmart, you will be part of a dynamic team that drives our mission to help people save money so they can live better. Engage in work that matters with a company that offers both stability and the flexibility to explore different career paths. Transform the retail landscape with your skills and help shape the future of millions of customers worldwide. Walmart is at the forefront of combining retail with advanced technology, making it an exciting place for professional growth and innovation. Lead with Us Step into a role that harnesses your potential and places you at the intersection of retail and technology. Walmart is not just a company; it's a community where you can develop your leadership skills and contribute to a culture that nurtures professional growth. Work with a diverse team of experts who bring a wealth of knowledge and experience to the table. Our commitment to diversity training ensures that all team members are valued and can thrive. Walmart Careers and Employment Opportunities We are continuously expanding our team to include enthusiastic professionals eager to drive change and make a significant impact. Explore a range of positions from entry-level to executive, each offering competitive benefits and the opportunity to advance. Innovate with Us Join Walmart and be part of a team that is dedicated to innovation and excellence. With over 2.3 million associates worldwide, you are joining the largest private employment group, ready to innovate, lead, and impact the global market. Internship Programs Kickstart your career with a Walmart internship. Gain invaluable experience, build your resume, and develop networking connections that will empower your career journey. Our internships provide a platform to apply your academic knowledge in real-world scenarios, preparing you for future employment. Be Part of a Great Team At Walmart, our team is our strength. We invest in our employees through robust training programs, leadership development, and opportunities for career advancement. Enjoy the benefits of working in a supportive and inclusive environment where every member’s contribution is valued. Future-Proof Your Career Your journey at Walmart can be as vast as your ambitions. With endless opportunities to grow, learn, and lead, you can take your professional experience to new heights. Benefit from our comprehensive training programs and develop the skills needed for tomorrow’s challenges. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at Walmart and find where you can make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Walmart. SEARCH WALMART JOBS Join Walmart today and be part of a story of growth, innovation, and leadership.
Learn more about Walmart
Size
2,300 employees
Market Cap
$387 billion
Industry
Net Income
$13.5 billion
Founded
1962
5 Year Trend
+3.3%
Revenue
$559.1 billion
NASDAQ

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