FreeBalance

Director, Technical Services Latin America and the Carribean

FreeBalance • $120K — $150K *
Miami, FL 33186In-Person
Technical Services
5 - 7 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • University degree in Information Technology.
  • 5 years managing an international Services and Support Team.
  • Project Management experience required.
  • Proficient in reviewing and developing Support and Maintenance policies.
  • Experience with goal-setting frameworks like OKRs.
  • Familiar with open-source software and commercial middleware technologies.
  • Excellent communication skills, both verbal and written, in English.

Responsibilities

  • Prepare strategies for data migration implementations at client locations.
  • Build tools for installation and deployment of the FreeBalance Accountability Suite.
  • Collaborate with R&D to design interface components during implementations.
  • Develop training curriculum with Technical and Functional Consultants.
  • Oversee day-to-day team operations and task management.
  • Design rollout strategies for decentralized system operations with Project Managers.
  • Manage operations and maintenance teams in EMEA and provide global oversight.

Benefits

  • Extensive travel opportunities throughout the Caribbean and Latin America.
  • Participation in the Services Leadership team with cross-functional collaboration.
  • Opportunity to work with international teams and diverse projects.
  • Role contributes directly to public financial management reform initiatives.
Full Job Description
As the Director of Technical Services, you will be responsible for the strategy and execution of technical services by employees of the Services Department in various FreeBalance Customer locations throughout the Caribbean and Latin America. Key to this position is the ability to supervise and provide technical advice to the Vice President of Global Services department who oversees all FreeBalance customer project implementations worldwide. Responsibilities include building technical strategies, models, and approaches with team members operating out of the Headquarters of FreeBalance in Ottawa and ensuring its implementation and execution with all FreeBalance Technical Consultants overseas. This position is part of the Services Leadership team that works with the Solution Team in Ottawa and overseas (mainly in the CALA region) alongside the individual project managers who manage the entire lifecycle of the implementation of the FreeBalance Accountability Suite that addresses the Public Financial Management reform that FreeBalance customers undertake and implement.

Main Responsibilities:

  • Preparation of strategies and design for data migration that can be implemented by the FreeBalance Technical Consultants at a client location.
  • Build tools and models for the Installation and Deployment of the FreeBalance Accountability Suite that can be leveraged for project deliveries.
  • Collaborate with the Research and Development Team to design the interface components during the implementation of the FreeBalance Accountability Suite.
  • Collaborate with the Technical and Functional Consultants to create the training curriculum that can be delivered to the customers.
  • Manage the day-to-day tasks of the team.
  • Work with the Project Managers to design the rollout of the system for decentralized operations.
  • Managing the Operations & maintenance team in EMEA and provide management oversight to the remote team worldwide.
  • Manage the technical tools and research and develop new tools for use by the Technical Consultants.
  • Build scalable models for implementation of the FreeBalance Accountability Suite at the Data Centre and Disaster Recovery Sites where the software is hosted.
  • Work with cross-functional teams to ensure consistency, quality and timeliness of customer deliveries, internal policies and communications.
  • Other duties as assigned.
  • Extensive travel is required


Qualifications:

  • University degree in Information Technology.
  • Proven experience reviewing and developing Support and Maintenance policies and procedures.
  • 5 years of experience successfully managing an internationally dispersed Services and Support Team
  • Project Management experience a must
  • Ability to clearly articulate at meetings with all levels of management and stakeholders.
  • Experience with goal-setting frameworks like Objectives and Key Results (OKRs).
  • Experienced in working with open-source software components such as Tomcat, BIRT and commercial middleware such as MS SQL and Oracle databases with Windows Operating Systems
  • Excellent verbal and written communication skills in English.
  • Able to travel internationally.
  • PMI Certification
  • Other IT certifications


About FreeBalance

FreeBalance is a software and technology company that provides financial management solutions to governments and international organizations. The company was founded in 1984 and is headquartered in Ottawa, Canada. FreeBalance's solutions are designed to help governments and organizations manage their finances more efficiently and effectively. The company's software is used by over 70 governments and organizations around the world, including in Africa, Asia, the Caribbean, Europe, and the Middle East. FreeBalance's solutions are designed to be flexible and adaptable to the unique needs of each government or organization. The company's mission is to help governments and organizations achieve financial sustainability and accountability.
Learn more about FreeBalance
Size
200 employees
Industry
Information Technology
Founded
1984
* Ladders Estimates

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