Do you have 5-10 years of experience in sales, account management, or customer success within the healthcare industry? Are you passionate about building deep strategic relationships that drive real, measurable impact?

Bring your knowledge & passion to healthcare with SOPHiA GENETICS as our Director, Strategic Accounts - Health Systems for North America.

Your mission

The Director, Customer Success holds a critical leadership role within the SOPHiA GENETICS sales department. Reporting to the Managing Director of Sales for NORAM, you will lead the regional Customer Success team, ensuring customer satisfaction, revenue retention, and growth. You will build trusted relationships across the organization, remove obstacles, and drive results - all with a strong commercial orientation and a genuinely customer-centric mindset.

The value you bring

• Build and maintain long-term relationships with key decision-makers at large, strategic healthcare systems.

• Develop comprehensive account plans with clear goals and strategies to maximize revenue potential.

• Act as a trusted advisor, providing expert insights on how SOPHiA GENETICS solutions help customers achieve their desired outcomes.

• Identify and drive new business opportunities within assigned accounts, leading contract negotiations to mutually beneficial outcomes.

• Own regular customer business reviews and champion a seamless cross-functional customer experience.

• Develop KOL relationships and leverage their expertise to build brand awareness and support organizational goals.

Requirements

The experience you bring

• 5-10 years of experience in sales, account management, or customer success, primarily in the healthcare industry.

• Bachelor's degree or equivalent required; Master's or PhD a plus.

• Strong skills in strategic planning, verbal and written communication, and project management.

• A deep understanding of complex product positioning and the ability to tailor solutions to meet client needs.

• Experience with CRM utilisation and reporting.

• A proactive, analytical self-starter who thrives in a cross-functional, deadline-driven environment.

Benefits

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

US:

Outstanding Medical, Dental & Vision with 90% Employer Contribution

Company matched 401K at 4%

Company-paid short & long-term disability insurance

FSA commuter benefits

20 Days PTO, increasing to 25 with tenure; 5 Days Sick and 14 Public Holidays

Free EAP

The Process

We use the power of AI to help our partners make decisions. If you're utilizing AI in your search and application process, why not use some of these prompts, or read our AI guide.

'What impact can I expect to have on the world by working at SOPHiA GENETICS?'

'I have an interview with SOPHiA GENETICS. What should I know before I meet with them?'

'I am a *job title* - What can SOPHiA GENETICS offer my career?'

Apply now with your CV and any supporting information.

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.

We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Starting Date: ASAP

Location: Boston (3x week onsite)

Contract: Permanent

MA Pay Range: $112k - $204k

Disclaimer: The estimated pay range represents a good faith estimate of what the Company expects to pay a successful applicant for the listed position and applies specifically to candidates based in Massachusetts. Due to various factors, the estimated pay range may vary in other locations. Should the level or location of the role change during the hiring process, the applicable base range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, job related skills, years of experience, location, relevant education or training, internal equity, and alignment with market data. The range does not include benefits, and if applicable, bonus, commission, or equity.