Position Summary...Lead a team of Strategic Account Managers to accelerate Marketplace growth by developing high-value seller partnerships, expanding assortment, driving adoption of Walmart Marketplace solutions, and delivering exceptional customer and seller experiences.
What you'll do...The Director, Strategic Account Management is responsible for owning the business performance of a portfolio of strategic Marketplace sellers, developing Joint Business Plans (JBPs), and executing short- and long-term growth strategies to drive GMV, assortment expansion, customer adoption, and profitability. This role leads, coaches, and develops a team of Strategic Account Managers and Analysts, establishing performance goals, talent development plans, succession strategies, and a culture of accountability, data-driven decision-making, and seller obsession.
Working closely with Merchandising, Business Development, Marketplace leadership, Product & Technology, Seller Operations, Marketing, Analytics, and Supply Chain teams, the Director develops category growth plans, identifies assortment gaps and strategic brand opportunities, aligns Marketplace and 1P strategies, and leads cross-functional initiatives that improve seller performance and customer outcomes.
The role builds executive-level relationships with strategic sellers and marketplace partners, serves as the primary escalation point for complex business issues and opportunities, and influences seller investments across assortment, pricing, fulfillment, and advertising. In addition, the Director drives adoption of Marketplace growth programs and solutions, including Walmart Fulfillment Services (WFS), Walmart Connect (WMC), sponsored products, promotions, deals, events, and new Marketplace tools and capabilities, ensuring sellers maximize available growth levers.
The position is accountable for establishing KPIs and reporting frameworks, analyzing business performance trends, developing action plans, prioritizing investments based on data and insights, and presenting business reviews and recommendations to senior leadership. Success is measured through GMV growth, strategic seller retention, assortment and active item expansion, in-demand item penetration, WFS and Walmart Connect adoption, deal and event participation, seller satisfaction, category share growth, operational health metrics, and team engagement and talent development.
Preferred QualificationsExperience- 8+ years of experience in: eCommerce; Marketplace; Account Management; Merchandising; Category Management; Business Development; Strategic Partnerships
Leadership- Experience leading large account management or commercial teams.
- Demonstrated success delivering revenue and growth targets through people leadership.
Skills- Executive relationship management; Strategic planning; Seller development; Negotiation and influence; Financial and business analysis; Data-driven decision making; Cross-functional leadership; Change management
Leadership Expectations:
Respect the Individual:
Builds high-performing teams; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all.
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts).
Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; listens to concerns raised by associates and takes action, and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware.
Serve our Customers:
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 16 or older
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada
Are you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.ㅤ
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