About This Position

The Director, Source-to-Pay (S2P) Operations is responsible for leading the team that executes and continuously improves the firm's end-to-end Source-to-Pay process, including upstream Operations for Sourcing, Procurement, supplier onboarding and governance, accounts payable operations, payment execution, and the global travel and expense program. Partnering closely with Procurement, Finance, Technology, Risk, Legal, Compliance, Human Resources, regional leaders, and business stakeholders, the Director ensures the delivery of durable, efficient, and well-controlled operations.

This role leads a team responsible for operational excellence across the S2P and travel and expense lifecycles, driving process standardization, service delivery performance, financial controls, and stakeholder experience. In the near term, this role will lead the design and implementation of a new S2P operating model, bringing together multiple teams into a unified organization with clear accountability, streamlined processes, and enhanced service delivery. The Director fosters a culture of accountability, innovation, and continuous improvement while helping shape the future operating model and capabilities of the S2P function.

Role Summary

The Director, S2P Operations is accountable for the day-to-day performance, governance, and continuous improvement of Source-to-Pay operations and the global travel and expense program, ensuring processes are executed consistently, efficiently, and in compliance with policy, regulatory, and audit requirements. The role establishes operational standards, controls, metrics, and service expectations to drive measurable outcomes across the S2P ecosystem while partnering closely with Procurement leadership, who retain accountability for sourcing strategy, supplier negotiations, and commercial decisions. This role also maintains a dotted-line relationship to the Corporate Controller to ensure alignment on accounting policies, financial controls, audit readiness, and coordination with internal risk, compliance, and external audit partners.

The Director sets the vision for operational excellence through process optimization, standardization, automation, and innovative ways of working that improve efficiency, scalability, compliance and stakeholder experience. The role leverages data and performance insights to identify improvement opportunities, drive accountability, and lead organizational change while supporting the broader enterprise S2P strategy and governance framework. This includes leadership of complex cross-functional initiatives that strengthen end-to-end process performance, controls, and business outcomes.

Responsibilities

• Lead the operational execution of the end-to-end Source-to-Pay processes, including sourcing support, contracting operations, purchasing, supplier onboarding and maintenance, accounts payable processing, and payment execution, ensuring effective service delivery, operational excellence, and stakeholder satisfaction.
• Lead the design, governance, and continuous maturation of the Source-to-Pay operating model, ensuring alignment with enterprise priorities through scalable processes, clear accountability, strong controls, and service delivery excellence.
• Drive standardization, governance, and capability development across supplier operations, procurement operations, and invoice-to-pay processes to improve efficiency, effectiveness, risk management, and stakeholder outcomes.
• Oversees the Source-to-Pay control environment, ensuring compliance with internal controls, delegation of authority, accounting policies, regulations, and audit requirements (including SOX), while driving governance, issue resolution, remediation, continuity planning, and ongoing risk management across the S2P lifecycle.
• Serves as the escalation point and subject matter expert for global travel and expense matters, partnering with business leaders and cross-functional stakeholders to align travel operations with business needs, regional requirements, traveler safety, cost discipline, and firm priorities. This includes oversight of the travel management company, travel suppliers, and related service providers to ensure effective service delivery, policy adherence, vendor performance, and timely resolution of escalated issues.
• Identify and advance targeted opportunities that improve operational efficiency, scalability, controls, and user experience, leveraging automation, emerging technologies, industry practices, and process optimization where they support measurable business outcomes.
• Develop and maintain policies, procedures, communications, and training programs that promote process consistency, policy adherence, and effective utilization of Source-to-Pay capabilities across the enterprise.
• Define and monitor operational metrics, KPIs, dashboards, and service level expectations to evaluate performance, identify trends and opportunities, support decision-making, and drive accountability.
• Serve as the primary business partner and escalation point for enterprise leaders and stakeholders on complex Source-to-Pay operations, supplier, payment, and service delivery matters.
• Partner with Finance, Corporate Technology, Risk, Procurement, Legal & Compliance and business stakeholders to align priorities and resolve issues.
• Partner with Enablement and Technology teams to define business requirements, prioritize enhancements, support testing, and drive adoption of S2P platforms, data, and automation capabilities.
• Establish, develop, and inspire an engaged, accountable team with clear goals, development plans, and measurable service outcomes through coaching, talent development, succession planning, performance management, employee engagement, and strategic leadership of managers and professionals.
• Influence senior leaders and stakeholders by translating operational insights into clear recommendations, decisions, and action plans that advance Source-to-Pay priorities.

Qualifications

Required:

• Bachelor's degree in Business / Finance / Accounting / Supply Chain or the equivalent combination of education and relevant AND
• 12+ years of total relevant work experience and 5+ years of management experience.
• 10+ years of relevant progressive experience in Finance, Procurement, Accounts Payable, Shared Services, Source-to-Pay Operations, Travel or related disciplines.
• Comprehensive understanding of end-to-end Source-to-Pay processes including sourcing, contracting, supplier performance management, purchasing, invoice processing, payment execution, controls, and governance frameworks.
• Demonstrated experience leading operational teams, improving complex business processes, and advancing transformation initiatives that strengthen service delivery, controls, and business outcomes.
• Strong knowledge of financial controls, governance frameworks, audit support, and compliance requirements.
• Strong communication skills, relationship management, and stakeholder engagement skills with proven ability to influence and collaborate effectively across multiple levels of the organization.

Preferred:

• Experience leading enterprise Source-to-Pay, Procure-to-Pay, Shared Services, or Finance Operations functions in a global, multi-entity, or high-volume transaction environment.
• Professional certification such as CPSM, CPA, or equivalent supply chain / accounting credentials
• Track record of improving service delivery, operational efficiency, process quality, controls, and customer experience through scalable operating practices.
• Innovative mindset with demonstrated success identifying and implementing new approaches that improve business outcomes.
• Experience leading organizational changes, implementing new operating models, and building adoption for new processes, platforms, or ways of working.
• Hands-on, results-oriented leader who drives accountability and execution.
• Ability to balance strategic thinking with operational execution, manage competing priorities, and translate complex issues into clear recommendations for senior leaders.
• Experience working with Coupa, Oracle Cloud ERP, Concur, or comparable enterprise financial platforms.

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

Placement within the range provided above is based on the individual’s relevant experience and skills for the role.  Base salary is only one component of our total compensation package.  Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Benefits