Job Summary

The Director, Central Operations reports to the VP, Call and Clinical Operations, to support our Central Operations department. In this role, you will manage a team of patient operations managers while working cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance.

You will oversee the performance and growth of the Patient Operations Care team, establishing requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms.
Job Description

Key Responsibilities

• You will oversee the performance and growth of Customer Service, Prescription Processing, Client-specific teams, managing both internal staff and external vendors.
• You will lead operational excellence across central fill pharmacy networks and courier delivery operations.
• You will lead your team with Key Performance Indicators (KPIs) to drive business success and increase efficiency while lowering the cost-to-fill on an annual basis.
• You will manage quality, turnaround time (TAT), and customer satisfaction metrics to ensure FuzeRx remains the preferred infrastructure partner for telehealth and pharma partners.
• You will establish requirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights.
• You will analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles.
• You will lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience.

Required Experience & Qualifications

• You have 10+ years of progressive leadership experience in pharmacy services, digital health, or health tech sectors.
• You have a proven track record of managing complex, multi-product patient operations teams within a highly regulated, compliance-intensive environment.
• You have mastered the ability to implement new programs and procedures that drive business transformation and organic revenue growth.
• You have experience managing omni-channel support (email, text, etc.) and a deep understanding of CRM and EMR systems, TPOS a plus.
• You possess strong organizational planning skills and the ability to navigate ambiguity in a rapidly evolving market.
• You have excellent communication skills with the ability to convey complex operational data to diverse audiences, including executive stakeholders.
• Preferred: Experience building or scaling digital pharmacy or specialty pharmacy infrastructure platforms.

Additional Information

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, periodically move away from the computer terminal for in-person meetings, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move objects up to 50 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.

Salary and Benefits

Salary Range: $153,000 - $192,000

Commission Eligible: No

Travel: Yes - Required up to 25% of the time

Location Requirement:

• Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin

Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any visa type at this time.

Benefits:

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

More Benefits Information Here: Fuze Health Benefits Site

The application deadline is 26 July 2026. This application deadline may be extended based on business needs.

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