The Director - Mill Service Solutions is responsible for the overall leadership, performance, and growth of the Mill Service Solutions business within ANDRITZ Metals USA. The role combines strategic product segment ownership with commercial execution and customer engagement. This position serves as the primary link between executive Mill Services strategy and market-level execution, ensuring alignment between customer needs, product offerings, and company financial objectives.
RequirementsEssential Duties, Responsibilities and Key Result Items:
- Own and execute the strategic product management of the Rolling Mill Services product segment in alignment with overall business objectives.
- Work closely with plant operations to support timely and accurate fulfillment of client orders and contractual agreements.
- Achieve annual sales, margin, and growth targets as defined by company budgets and forecasts.
- Identify, evaluate, and develop new service offerings, market opportunities, and expansion initiatives.
- Maintain and grow existing key accounts while developing new and previously lost customer relationships.
- Actively engage with customer decision makers through direct selling, technical interaction, and executive-level relationship management.
- Develop and clearly communicate the Mill Service Solutions value proposition to customers, sales teams, and internal stakeholders.
- Lead pricing strategy, commercial negotiations, and contract execution in support of profitability targets.
- Collaborate closely with Field Sales, Inside Sales, Customer Service, Engineering, and Operations to convert opportunities into orders and ensure successful execution.
- Support and develop sales teams and agents through training, technical guidance, and best-practice selling techniques.
- Monitor and report sales pipeline activity, forecasting accuracy, quotation activity, order intake, and market trends.
- Provide market, competitive, and customer insights to senior leadership to support strategic planning and decision making.
- Support vendor and third-party partner engagement and negotiations when required to meet customer and business objectives.
- Build, lead, and develop a high-performing team through coaching, performance management, and succession planning.
- Measure and report customer satisfaction and support resolution of product or service issues.
#1AndritzWay Core Behaviors- Customer Focus
- Ownership for Performance
- Shared Commitment
- Openness
Education and Experience- Minimum of 8-12 years of experience in industrial services, manufacturing, metals, or related commercial leadership roles.
- Demonstrated success in business development, product management, sales leadership, or service-based commercial roles.
- Strong understanding of rolling mill services, industrial equipment, customer applications, pricing strategy, and contract negotiations.
- Proven ability to lead cross-functional teams, influence without direct authority, and balance strategic planning with hands-on execution.
- Computer proficiency in Microsoft Office products and ERP systems. Ability to analyze and interpret sales, financial, and operational reports.
- Ability to travel as required to support customers and business objectives.
Physical RequirementsAs required to individually perform Role and Requirements.
Requisition ID: 20203
