Director Rehab Services

• Work location: Texas Health Plano-Plano, TX
• Work hours: Full Time, Monday - Friday, 08:00 AM - 5:00 PM

Key Responsibilities

Continuous Improvement:
. Use benchmark data from internal and external sources to identify opportunities for improvement of care and patient safety
. Identify key performance indicators that need to be monitored and evaluated
. Develop, monitor & evaluate systems that improve organizational performance
. Include department staff in KPI goal setting, strategy development and outcomes analysis

Operations:
. Plan, organize, and delegate activities as required for the safe, efficient and effective operation of departments/ programs including
active participation with other hospital and leadership staff to accomplish this objective
. Develop and oversees the implementation of policies, procedures, and standards that direct department/program operations and provide
direction for the delivery of quality care in a timely manner
. As required for department/program services, verify that policies, procedures, and standards are consistent with hospital, community and nationally recognized evidence based practice standards and regulatory requirements such as TJC, AACVPR and CMS
. Actively incorporate measures to obtain compliance with regulatory and accreditation standards and requirements
. Provides leadership, direction and supervision to ensure efficient and effective day to day functioning in assigned areas and the appropriate delegation of responsibility
. Establishes formal means of accountability within areas of responsibility toward the achievement of established objectives and related
measurable results
. Directs activities that support compliance with regulatory and accreditation standards and requirements
. Creates processes that supports dissemination of data and information to leadership team and staff. Continuously monitors progress toward the achievement of annual and long term key performance indicators at the hospital and system level, implementing corrective action plans as necessary

Human Resources:
. Evaluates staffing and qualification requirements for the provision of service
. Implement effective recruitment and retention programs for areas of responsibility, taking action as necessary to provide an adequate level of qualified staff
. Promotes professional growth, development and accountability in staff, students and colleagues
. Coaches and mentors staff in order to improve their performance and expand responsibilities
. Creates and supports a structure for shared decision making with an emphasis in inter/intradepartmental team work and team accomplishments
. Establishes the processes and participates in reward and recognition of individual and team accomplishments
. Identifies and develops leadership talent and skills within all positions in the cost centers
. Track and evaluate staff performance and individual development, holding staff accountable for achieving service expectations

Strategic Planning:
. Establish priorities for department / program growth and enhancement based on customer need, research findings, and industry trends
. Effectively market services to key stakeholders
. Collaborate with other departments/ disciplines in the development, implementation, and evaluation of programs and services
. Collaborate with all customer groups (patients, dept/hospital staff, physicians and other customer groups), to meet and exceed
needs/expectations
. Create & maintain a collaborative work environment (patients, physicians, and key stakeholders)
. Actively engage customer groups on a regular basis to promote effective relationships and communication with prompt resolution of
issues and concerns
. Take action on customer satisfaction results to close gaps between actual results and expectations

Fiscal Management:
. Provide input into the preparation of the operating budget for areas of responsibility
. Prepare capital budgets for areas of responsibility
. In collaboration with the department management and staff, determine the appropriate number and level of staff, balancing competency, patient needs, patient outcomes, patient safety outcomes and productivity guidelines
. Manage the approved budget and adjust strategies as needed to meet budgeting expectations
. Regularly communicate with staff and customer groups as appropriate regarding hospital/departmental goals, results and future direction
. Advocate for appropriate fiscal and Human Resources to accomplish work/goals for the Department and the Organization

Satisfaction:
. Collaborates with all customer groups to meet and exceed needs/expectations
. Evaluates customer satisfaction on a regular basis to determine gaps in actual results and expectations, formulating and taking corrective
measures as appropriate

Patient Assessment/Treatment:
. Provides physical therapy assessment and treatment in all levels of care
. Documents patient assessment and treatment in a timely manner
. Refers patients to other services/programs as needed
. Provides age appropriate assessment and intervention
. Maintains clinical competency per PBDS standards
. Appropriately provides patient and family education

Professional Accountability:
. Network with peers in State/Region/Nation to share ideas and conduct mutual problem solving
. Promote understanding and effective use of organization management theories and research
. Establish collegial relationships with physicians, staff and administration
. Integrate team-building strategies and principles of group process in iteration with staff
. Promote a professional image in demeanor, appearance, attitude and behaviors
. Engage in self-performance appraisal on regular basis, identifying areas of strength as well as areas for professional/practice development
. Support and promote community health activities among staff and colleagues

Education
Bachelor's Degree in a therapy discipline (PT, OT, SLP) required
Master's Degree preferred

Experience
5 years leadership experience in the therapy discipline required

Licenses and Certifications (any of the 3 certifications below are required upon hire)
OT - Occupational Therapist
PT - Physical Therapist
SLP - Speech Language Pathology

BCLS - Basic Cardiac Life Support required prior to providing independent patient care and maintained quarterly

Skills
Good verbal and written communication skills in English; problem-solving ability; ability to teach others; time management; good interpersonal and customer service skills; knowledge of industry and regulatory standards of affected area such as TJC, Medicare, OSHA, and other standards required of the hospital. Knowledge of continuous improvement and change management techniques; financial analysis, budget process and planning, and familiarity with spreadsheets; emergency preparedness; strategic planning principles.

#LI-AZ1