What You'll DoAs the Director, Referral/Family Services Program, you will directly contribute to LifeLink's life-saving mission. Primary responsibility is to work within established LifeLink Foundation, OPO, and regulating agency policies and protocols to direct the resources available to produce successful recovery of organs and tissue for transplantation. This position directly manages and trains RC/FCC/DFS staff, as appropriate under the direction of the Associate Executive Director (AED) and maintains an ongoing open line of communication with the Director of Recovery Services (DRS), Administrator on Call (AOC), and the OPO Director(s), as appropriate.
Key Responsibilities:- Guide assigned staff toward accomplishment of LifeLink's mission and goals; including selection, training and development, scheduling and job assignments, coaching and counseling, appraisal and recognition, and recommending promotional and disciplinary status:
- Direct work planning in conjunction with the Manager and/or Assistant Manager; approves call schedules, vacation requests, expense reports, etc., to ensure adequate staff and adherence to policies.
- Participate in hiring through screening resumes and conducting interviews.
- Assess and guide performance of assigned staff through case debriefs and interactions with staff when functioning as an Administrator on Call and by observing them in the field.
- Prepare and deliver mid-year and annual performance appraisals of assigned staff in collaboration with the AED.
- Serve as mentor to new staff by coordinating and participating in classroom orientation and regular meetings to assess progress.
- Direct the Manager and/or Assistant Manager with the training, management, and evaluation of Family Care Coordinators (FCCs), Referral Coordinators (RCs) and Donor Family Services (DFS) staff in the application of donor criteria, suitability and physical evaluation, to include the issues of authorization, hospital -specific dynamics, documentation, follow-up, meeting documentation deadlines, and post-donation family services.
- Create and participate in the RC call-rotation schedule and scheduling. Approve the FCC call schedule. Serve as a first line of consultation to any authorization or Donor Designation issues with staff/AOC.
- Identify opportunities for improvement in the referral process and is an active participant in studying and implementing changes.
- Ensure maintenance of weekly referral quality assurance and assist data coordinator with reporting.
- Responsible for updating policies and procedure as well as the on-going training of the staff in receiving and evaluating incoming donor referral calls, determining medical suitability, and obtaining authorization/facilitating Donor Designation.
- Work with Information Systems to create relevant electronic reports to monitor trends and inform improvement strategies.
- Participate on national and/or regional workgroups to enhance authorization practices.
- Present LifeLink best practices and participate in relevant professional conferences to include abstracts, etc.
- Participate with and assist DRS in presentations for workshops, meetings, and the development of standards, QA efforts, and procedures, as appropriate.
- Manage any personnel-related issues or situations that apply to FCC/RC/DFS staff.
- Work closely with the AED and Executive Director (ED) to review external regulatory agency (CMS, UNOS, AOPO, SRTR) requirements, including regular review of standards and available measurements ensuring compliance with requirements and reporting.
- Participate in definition and implementation of Foundation strategic planning in areas of responsibility.
- Work with the Manager and/or Assistant Manager for participation and coordination of training with appropriate Hospital Development staff to support and participate in various Hospital Development initiatives.
- Participate in the AOC call schedule to ensure efficient operation of donation activities.
- Work with Managers of FCCs from Florida, Georgia, and Puerto Rico to oversee Foundation improvement projects related to authorization, DCD, and other related subjects.
- Other responsibilities may include assistance with special projects, and other duties as assigned.
Who You Are- Passionate about helping others and making a difference
- Aligned with LifeLink's core values of Compassion, Excellence, Legacy, People, and Quality
- Registered Nurse, Physician Assistant licensure plus a minimum of two years of experience in an ICU, or OR setting. CPTC certification
- A minimum of two years of experience in management with progressive responsibility and demonstrated proficiency and expertise in directing policies and protocols.
- Demonstrate ability to interact with donor families and maintain above average authorization rate.
- Demonstrate physical ability to lift, carry and/or move equipment over 10 lbs.
- Demonstrate ability to handle 24/7 call-rotation responsibilities and respond to emergency situations.
- Demonstrate interpersonal and leadership skills, with professional attitude necessary to interact and communicate effectively with administration, staff and external agencies.
- Good driving record and current state driver license.
Working ConditionsHazardous conditions include but are not limited to possible exposure to blood and/or body fluids from potentially infected donors and the potential of obtaining cuts and/or punctures to skin from sharp instruments and equipment. Possible high stress / long hours while on call. Friendly, team-oriented and interactive environment. Flexibility in work schedule, based on call schedule/case duration.
