HealthRecon Connect is seeking a dynamic and experienced RCM leader for the position of Director - Revenue Cycle Management Operations. This role supports our growth strategy and ensures excellence in RCM delivery across assigned accounts, working with global teams to optimize performance.
What You'll Lead:
- Day-to-day RCM operations for multi-specialty physician/clinic clients
- Onshore + offshore team leadership to achieve KPIs & SLAs
- Performance audits, workflow enhancements, and data-driven insights
- Client escalations, onboarding, and relationship management
- Collaboration with tech teams on RCM innovation and systems integration
If you're a strategic RCM professional ready to make an impact, we'd love to connect.
Job Vacancy: Director - RCM Operations & Projects (Multi-specialty Physicians / Hospitals)
Work Week: Monday to Friday
Shift Window:8:00 am to 5:00 pm CST
Location:St. Louis MO
Hybrid or On-Site work arrangements are available.
Other Features: Full Time
US calendar applicable
Responsibilities: - Lead day-to-day revenue cycle operations for assigned clients, focusing on multi-specialty physician/clinic accounts.
- Supervise onshore and offshore teams to meet or exceed client KPIs and SLAs.
- Utilize eClinicalWorks for performance auditing, billing workflows, and performance tracking.
- Identify trends impacting revenue and implement corrective action.
- Serve as the primary escalation point for clients, ensuring timely and detailed responses.
- Coordinate onboarding for new providers and ensure compliance with client-specific processes.
- Maintain up-to-date dashboards and provide regular reporting to clients and internal team.
- Support training and development for new hires and existing staff based on client needs.
- Collaborate with internal tech teams to implement RCM innovations and systems integrations.
- Foster strong client relationships and assist with account growth or new business opportunities.
- Stay updated on industry trends and competitors to guide strategic decision-making.
- Contribute to company-wide operational efficiency and performance projects.
Qualifications/Criteria: - Education:
- Bachelor's degree in Finance, Healthcare Administration, Business, or related field preferred.
- Experience:
- 10+ years of RCM experience, with 5+ years in a leadership role (Manager or Associate Director).
- Hands-on experience managing third-party or vendor-side clients in multi-specialty physician or clinic settings, with strong client engagement and relationship management.
- Experience in a Central Business Office (CBO) setting - i.e., managing centralized billing operations for multiple practices or providers.
- eClinicalWorks billing experience is required.
- Skills and Qualifications:
- Strong understanding of the complete revenue cycle in a physician clinic environment.
- Demonstrated experience managing global delivery teams.
- Proven ability to meet operational goals in KPI/SLA-driven environments.
- Excellent leadership, analytical, and communication skills.
- Must be based in or willing to relocate to Memphis or Nashville, TN.
- Willingness to travel up to 20% for client visits.
