The Director, Quality & Patient Safety provides strategic leadership for RadPod's Quality Management Program. This role oversees clinical quality, patient safety, accreditation, regulatory compliance, and continuous performance improvement. Serving in a dyad partnership with the Chief Quality Officer, the Director collaborates with physicians, Product, Engineering, Operations, and client healthcare organizations to promote a culture of quality, innovation, and patient safety. This remote position reports to the Chief Operating Officer and requires approximately 20% travel.
Key Responsibilities- Develop and oversee the Quality & Patient Safety Program across clinical services and healthcare technology
- Partner with the Chief Quality Officer to establish and execute RadPod's quality strategy
- Lead quality improvement initiatives that promote clinical excellence, patient safety, and operational performance
- Review radiology-related near misses, adverse events, and sentinel events involving company physicians or technology
- Lead Root Cause Analyses (RCAs), corrective action plans, and follow-up monitoring
- Oversee physician quality metrics, peer review, discrepancy management, turnaround times, and communication of critical findings
- Collaborate with Product and Engineering to identify and mitigate technology-related risks that may impact patient care
- Direct accreditation, regulatory compliance, licensing, and organizational survey readiness
- Represent RadPod in MEC meetings with client hospitals and health systems, serving as the primary liaison
- Develop enterprise quality dashboards, scorecards, and performance metrics, and present results to executive leadership
- Promote a culture of continuous improvement, transparency, and accountability through education and collaboration
- Perform other related duties as assigned
Education- Bachelor's degree in Nursing (BSN), Healthcare Administration, Public Health, or a related healthcare field
- Master of Business Administration (MBA), Master of Science in Nursing (MSN) or equivalent preferred
Preferred Licenses/Certifications- Active Registered Nurse (RN) license
- Certified Professional in Healthcare Quality (CPHQ)
- Certified Professional in Patient Safety (CPPS)
Qualifications- Minimum of three (3) years leading a quality and patient safety program supporting radiology, diagnostic imaging, teleradiology, or healthcare technology
- Strong knowledge of healthcare quality improvement and patient safety principles
- Understanding of radiology operations and imaging workflows
- Experience with accreditation, regulatory compliance, and licensing
- Experience leading quality improvement initiatives and Root Cause Analyses (RCAs)
- Experience collaborating with physicians, executive leadership, and healthcare organizations
- Excellent communication and presentation skills
We Offer- Competitive salary
- Paid vacation, sick time, personal time and holidays
- Health, dental, and vision benefits, with employer HSA contribution
- Long-term, short-term, and life insurances
- 401(k) with company match & profit sharing
- Quarterly UberEats voucher
- Monthly Fringe benefits
- Education and professional development stipend
