ADP is seeking a strategic and execution-oriented Director of Public Affairs with deep expertise in crisis communications and issues management. This role will partner closely with the Senior Director, Public Affairs, to help lead and operate a global crisis and issues function, ensuring strong coordination, consistency, and high-impact execution.
This individual will play a critical role as a strategic advisor and hands-on execution partner, driving day-to-day management of crisis and issues response, strengthening global processes, and helping to proactively protect and enhance the ADP brand.
Key ResponsibilitiesCrisis Communications & Issues Management Strategy and Execution - Lead the planning and execution of global crisis communications and issues management strategies
- Serve as a key strategic partner to senior communications leadership and crisis & issues team members, providing recommendations and ensuring effective implementation of response plans
- Manage end-to-end response efforts, ensuring timely, coordinated, and consistent messaging across channels and stakeholders
- Maintain and continuously improve crisis readiness through issues management initiatives including playbooks, simulations, and training programs
Global Collaboration & Coordination - Support a global crisis and issues management team, driving strong execution and alignment across regions
- Ensure clear processes, governance, and operational excellence in how crisis and issues are managed globally
- Partner cross-functionally with Communications, Legal, HR, Government Affairs, and business stakeholders to ensure integrated response
Proactive Issues Management - Identify, assess, and help prioritize emerging risks and opportunities that could impact ADP's reputation
- Partner with internal stakeholders to develop and execute proactive reputation strategies
- Support message development and narrative shaping to strengthen and protect the ADP brand
Measurement & Business Impact - Build and implement measurement frameworks that demonstrate the effectiveness of crisis and issues efforts
- Translate outcomes into clear insights that show tangible business value and risk mitigation
- Track performance and continuously refine strategies based on data and learnings
Monitoring & Insights - Oversee issues monitoring and media/social listening to identify potential risks early
- Synthesize insights into clear, actionable recommendations for communications planning and response
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Qualifications - 7-10 years of experience in corporate affairs, crisis communications or public affairs with strong focus on crisis communications and issues management
- Proven experience leading and executing crisis response efforts in complex, fast-paced environments
- Experience supporting or working across global teams and regional markets
- Strong ability to translate strategy into practical execution and operational plans
- Experience partnering with senior communications leaders and cross-functional stakeholders
- Excellent written and verbal communication skills
- Highly collaborative with strong project management and organizational skills
Preferred Qualifications - Experience in a global, matrixed, or highly regulated organization
- Familiarity with issues tracking, risk assessment, and monitoring tools
- Blend of agency and in-house communications experience
