Bachelor's degree in Business Management, Administration, or Accounting is preferred.
Prior supervisory or management experience is preferred.
Experience in hospital billing and collection practices is required.
Excellent communication skills are essential.
Strong time management and organizational skills are critical.
Basic computer proficiency, especially in Microsoft Excel, is necessary.
Familiarity with CPT and ICD-9 coding is required.
Responsibilities
Direct and supervise workflow of Patient Financial Services and receiving departments.
Coordinate admitting, billing, and collection activities to ensure timely payments.
Interview, hire, and evaluate Patient Financial Services personnel.
Manage daily operations and resources of communication and admitting departments.
Serve as a liaison among institutional managers for interdepartmental project planning.
Coordinate hospital's Medical Assistance and collection programs.
Process refunds and generate correspondence regarding patient accounts.
Benefits
Supports a collaborative and friendly working environment.
Promotes a mission-driven culture with a focus on excellence.
Offers opportunities for professional development and growth.
Encourages input on billing and collection processes for improvement.
Full Job Description
JOB SUMMARY
Effectively directs, coordinates, and supervises the workflow and activity of the Patient Financial Services personnel, Receptionist/Operators, Admitting Specialists, and ER Admitting Specialists. Collaborates with other hospital providers of services within the hospital to insure that patients' needs are met in an efficient, friendly, professional manner and that payment for services rendered is received in the timeliest manner possible. Organizes office operations, admitting routines, and communications procedures; coordinates the admitting, billing, and collection activities of the hospital; works to expedite the collection of patient accounts. Interviews, hires and evaluates Patient Financial Services, Communications, and Admitting personnel. Effectively manages the daily operations and resources of the Patient Financial Services, Communications, and Admitting departments. Effectively functions as a liaison among the institutional managers in coordinating interdepartmental program planning, project implementation efforts, and addressing major patient account issues as required; Demonstrates effective planning by ensuring that there is sufficient staff to perform the duties and responsibilities of the Patient Financial Services, Communications, and Admitting departments. Effectively coordinates the patient accounts function with Admitting, Patient Financial Services, Health Information Management, Information Services, and clinical departments. Coordinates and maintains the hospital's Medical Assistance, payment arrangements, and collection programs. Assists in managing the master files in the Affinity computer system and assists to develop procedures and policies; Acts as a role model for hospital employees by presenting oneself in a courteous, efficient, and professional manner at all times. Responsibilities also include coordinating the processing of refunds to individuals and insurance companies for overpaid accounts, generating correspondence to patients in reference to their accounts and medical assistance applications. Must believe in and promote the mission and vision of Memorial Hospital of Sweetwater County.
JOB QUALIFICATIONS
Education:
Bachelor's Degree in Business Management, Administration, or Accounting preferred. Prior supervisory/management experience preferred. Must have experience of hospital billing and collection practices.
Job Knowledge and Skills:
Must have excellent communication, time management, and organization skills. Must have ability to work as a team member and independently. Must have basic computer skills and knowledge of Microsoft Excel. Must be familiar with CPT and ICD-9 coding. Experience in hospital billing required. Should be able to identify, evaluate, and recommend billing and collection related processes to improve registration and collection of hospital accounts. Ability to make necessary recommendation to enlist outside resource consultants when appropriate.
