We are seeking a Director of Property Operations. This is a strategic position focused on the stewardship and enhancement of our property portfolio. The successful candidate will lead field staff in delivering timely and quality service to residents, manage a team dedicated to exceptional customer service, and ensure financial and operational targets are met. This role requires a proactive approach to process improvement, staff development, and adherence to best practices in property maintenance.
Responsibilities:
- Guide and oversee a team to achieve operational excellence within the department.
- Implement organizational systems, programs, and policies to maintain company standards.
- Manage financials and performance indicators, ensuring cost-effective resource management.
- Facilitate the procurement process and maintain vendor relationships, ensuring compliance with licensing requirements.
- Innovate processes for enhanced efficiency and profitability, while maintaining a focus on quality control.
- Continuously evaluate assets for performance and marketability, advising on strategic asset management.
Requirements:
- High school diploma or GED required
- Bachelor’s Degree in Construction Management, Technology, Business Administration, Business Management and/or equivalent combination of education, experience, and training.
- Minimum 5 years of experience in Residential Property Maintenance, Property Management, Residential Construction and/or a related experience required.
- Minimum of 5 years in a supervisory or managerial role, with experience overseeing multiple teams across different locations.
- Valid driver’s license and satisfactory driving record required.
- Knowledge of regional maintenance operations, asset lifecycle management, and operational controls to preserve asset value, ensure service quality, and manage maintenance spending across multiple markets.
- Strong workforce planning and leadership capability, with the ability to align maintenance leadership to regional needs, build bench strength, and drive performance through accountability and leader development
- Strong results orientation, with the ability to drive maintenance performance toward defined operational and financial objectives, including service quality, turn efficiency, and budgeted NOI.
- Ability to build credibility and trust with regional and district leaders while reinforcing process discipline, operational standards, and accountability expectations.
- High level of adaptability and judgment, ability to assess complex, multi-market challenges and implement practical solutions that balance operational effectiveness, financial discipline, and risk mitigation.
- Solid understanding of occupational safety (OSHA) required.
- HVAC certification preferred.
- Proficiency in Microsoft Office (Word, Excel, Outlook) required.
- Exceptional communication, time management, and problem-solving abilities.
- The capacity to multitask, make informed decisions, and work collaboratively.
- Attention to detail and the ability to adapt to a dynamic environment.
Compensation
The anticipated pay range/scale for this position is $112,596.00 to $140,748.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
Additional Compensation
This position is eligible to receive a discretionary annual bonus.
Perks and Benefits
Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
#LI-DNP
