Agency:
Targetbase

Job Function:
Projects and Performance Improvement

Job Subfunction:
Project and Program Management

Job Description:
JOB SCOPE & PURPOSE
The Director - Program Management, is responsible for driving the execution of client programs across the agency from conception through delivery. This includes managing scope and resources, budget tracking, and oversight of project workplans. Overall, this position requires a proactive process-oriented thinker who embraces challenges and rallies teams to ensure program success.

MAIN RESPONSIBILITIES
Primary program management point of contact within the agency for assigned Client Teams and work streams
Works with departments (crafts) across the agency to define, estimate, and align on the overall scope of large programs
Attends weekly internal status meetings, providing support to PMO team members who lead the meeting
Responsible for the project kick meeting with the CoE leads to ensure all parties are fully in agreement in terms of project definition, timing and identification of potential internal or external concerns
Ensures PMO team members are managing the development of project workplans inclusive of all crafts and expected timing broken out by craft
Works with PMO team members to monitor project progress against the timeline, workplan and Statement of Work (SOW)
Addresses and escalates, as needed, variances related to scope, schedule, budget, or quality, ensuring scope changes are internally documented and resolved.
Proactively communicates potential risks and works with the team to develop mitigation strategies to resolve issues
Regularly communicates updates to account lead to successfully manage client expectations based on the SOW
Defines, develops, and implements processes and best practices for Targetbase. Including rolling out new processes across the agency
Works with CoE leads to ensure staffing accurately reflects the project's scope and associated timelines
If project timing is changed, ensures staffing is updated appropriately
Monitor teams' weekly time entry and escalates missing time and/or inaccuracies to appropriate Craft leads
Monitors project budget utilization vs revenue recognition vs project % completion and escalates concern to client leads

PERFORMANCE EXPECTATIONS
Effectively manages PMO team members across client accounts
Ensures Client programs are completed on time and within budget
Develops and fosters strong working relationships with internal teams
Has a proactive attitude and is considered a team player by peers and managers
Adheres to established Targetbase standards and ensures compliance with processes
Responsible for process documentation development, review and maintenance.
Educates the agency on Targetbase's processes
Effectively communicates with the team to escalate and resolve conflict with positive outcomes
Focuses on solutions versus challenges
Is a problem-solver; makes decisions based on a combination of analysis, experience and judgment
Has strong knowledge of Targetbase's processes and integrated service offerings. Understands the work performed for the client by each Craft
Able to resolve conflict easily and quickly, reducing organizational and interpersonal issues
Sets a model for high performance through effective planning, teamwork, strong relationships, strong decision-making, and overall professionalism
Committed to the vision and guiding principles of agency and competency

EXPERIENCE & EDUCATION
10+ years of relevant, program or project management experience
Hands-on experience using Adobe Workfront for building schedules,, approval tracking and general project management
Experience working in an agency is preferred
Prior success managing direct reports and cultivating junior talent
PMP certification highly preferred
Bachelor's Degree preferred

KNOWLEDGE & ABILITY
Demonstrated ability to lead client marketing program delivery with minimal supervision in a fast-paced environment
Strong planning, organization, and coordination skills
Ability to manage competing priorities where resources are often shared across multiple programs
Strengths uniting various stakeholders and perspectives
Strong interpersonal and communication skills across all levels of the agency
Solid PC skills and Microsoft software experience (Word, Excel, Outlook)

POSITION REQUIREMENTS
Overtime as necessary
Travel as necessary
We work a hybrid schedule - 3 days in office and 2 days working from home. Candidates must local to the Dallas-Fort Worth area and willing to be onsite in the Irving, TX office 3 days per week.

Targetbase is a part of Omnicom Precision Marketing Group (OPMG). OPMG aligns Omnicom's global digital, data and CRM capabilities to deliver precisely targeted and meaningful customer experiences at scale. Using its universal framework of connected data, connected intelligence and connected experiences, OPMG provides services that include data-driven product / service design, technology strategy and implementation, CRM / loyalty strategy and activation, econometric and attribution modeling, technical and business consulting and digital experience design and development.

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Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.