Job Description
Role Overview
As Director, Product Success, you will collaborate with colleagues in product management and delivery to drive the strategy for product adoption and customer activation, serving as the primary voice of the customer in shaping the product roadmap. You will partner closely with members of our global team to ensure the product is built, refined, and deployed in ways that generate measurable business value. You will serve as a leader within the Commercial AI Capabilities organization, influencing stakeholders at every level of the enterprise.
What You Will Do
Customer Success and Product Activation
Embed with forecasting and commercial stakeholders globally to develop deep understanding of their business problems and configure the product to meet their needs
Collaborate with forecasting leaders to anticipate future solution requirements and ensure the product roadmap is evolving to meet them
Co-develop training, enablement materials, and communications that help users across the globe use the product effectively
Work with stakeholders in a consultative and responsive manner to deliver high-quality, high-impact analytical and forecasting solutions
Voice of Customer and Roadmap Influence
Serve as the primary advocate for customers in product planning, helping to propose, prioritize, and evaluate features based on user needs and business impact
Develop systematic feedback loops and translate insights from users into clear, actionable product requirements
Partner with the Product Management team to co-own the product roadmap strategy, balancing customer needs, scalability, and long-term business priorities
Product Impact Measurement and Quality
Define and manage KPIs for product adoption, user satisfaction, output quality, and business impact; set targets and report progress to leadership
Develop and execute quality assurance plans to ensure the configured product consistently meets business needs
Identify opportunities for continuous improvement and measure outcomes over time
Team Leadership
Lead, develop, and inspire a team across product success functions
Foster a culture of customer obsession, growth mindset, and continual learning
Create talent pathways within the organization and across the broader DHH organization
Mentor and guide team members, providing direct feedback and coaching to drive high performance
Senior Stakeholder Engagement
Build trusted relationships with forecasting leadership, commercial operations, and IT stakeholders across our company's global business units
Influence product strategy and investment decisions through executive-level business cases and ROI framing
Present product outcomes, roadmap direction, and success metrics to senior and executive audiences with clarity and impact
Navigate complex organizational dynamics to drive alignment across cross-functional teams in a matrixed environment
What You Should Have
Basic Qualifications
Bachelor’s degree in Business, Analytics, Life Sciences, Computer Science, or a related field
8+ years of experience in analytics, product management, or consulting roles in pharmaceutical or life sciences
Demonstrated knowledge of pharmaceutical forecasting processes and commercial operations
Demonstrated ability to drive large scale transformation with delivered business outcomes
Proven experience leading or owning product management or product success delivery for a technology product or analytics platform
Strong track record of managing stakeholder relationships, including executive and cross-functional stakeholders in a matrix environment
Excellent communication and interpersonal skills, with the ability to connect with technical and non-technical audiences
Preferred Qualifications
MBA or advanced degree preferred
Experience building or scaling analytics or technology products for internal enterprise users
Familiarity with AI/ML, GenAI, or agentic analytics capabilities and their application to commercial decision-making
Consulting or advisory background supporting life sciences or pharmaceutical clients
Experience working with or alongside global commercial forecasting teams (finance, marketing, integrated revenue forecasting)
Experience establishing adoption metrics and incorporating user feedback into product roadmaps
Required Skills
Backlog Management • Benefits Management • Change Management • Cross-Functional Leadership • Customer Engagement • Data-Driven Decision Making • Forecasting • Influence Without Authority • Learning New Technologies • Meeting Deadlines • Pharmaceutical Commercial Operations • Product Management • Roadmap Strategy • Stakeholder Communications • Stakeholder Engagement • Strategic Planning • Strategic Thinking • Team Leadership • Works Under Pressure
Required Skills:
Business Intelligence (BI), Computer Science, Customer Success, Database Design, Data Engineering, Data Insights, Data Modeling, Data Science, Data Visualization, Goal Feedback, Machine Learning (ML), Product Management, Product Planning, Product Roadmap, Quality Assurance (QA), Quality Assurance Processes, Quality Objectives, Software Development, Stakeholder Engagement, Stakeholder Relationship Management, Waterfall Model
Preferred Skills:
Current Employees apply
Current Contingent Workers apply
US and Puerto Rico Residents Only:
The salary range for this role is
$190,800.00 - $300,300.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
25%
Flexible Work Arrangements:
Remote
Shift:
Not Indicated
Valid Driving License:
No
Hazardous Material(s):
n/a
Job Posting End Date:
07/16/2026
*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
