The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

• Product Ownership & Delivery Leadership

  •  Define, prioritize, and maintain a ready backlog across one or more value streams — including in conditions of ambiguity, where requirements are incomplete or SME access is constrained; advance work through informed assumptions, structured hypotheses, and disciplined validation as decisions become available.

  •  Lead a federated delivery model across multiple agile teams — engineers, architects, BAs, and delivery leads — across a broad scope of billing, analytics, and platform workstreams; establish delivery rhythm and momentum even where none previously existed.

  •  Own product delivery outcomes within a technically complex transformation landscape — stepping into scope gaps, restructuring stalled backlogs, and applying proven delivery patterns to restore momentum when needed.

  •  Partner with MSA-owned application teams to align on scope, sequence, and delivery standards — coaching toward agile practices, restructuring backlogs to reflect true scope, and maintaining delivery accountability across organizational boundaries.

  •  Facilitate financial, controls, and business rules conversations with subject matter experts across BI and Corp Technology — translating complex, often under documented requirements into well-defined, execution-ready backlog items.

  •   Partner with Circle Lead, Tech Leads, Delivery Leads, and Architecture to remove impediments, resolve cross-team dependencies, and maintain delivery velocity.

  •  Own delivery planning at the workstream level — developing clear plans, sequencing work against program milestones, and proactively identifying and managing dependencies across teams, value streams, and organizational boundaries before they become blockers.

  •  Maintain a disciplined view of risks, assumptions, and constraints across assigned workstreams — communicating proactively to leadership and adjusting plans with speed and precision when conditions change.

  Enterprise Relationship Building & Decision Facilitation

  •  Build and sustain a broad network of relationships across Business Insurance, Corp Technology, and enterprise partners — leveraging those relationships to accelerate decisions and surface risks early.

  •  Serve as a trusted product voice across organizational boundaries — earning credibility with technical leads, architects, delivery leads, and senior business stakeholders through demonstrated knowledge, follow-through, and sound judgment.

  •  Facilitate alignment and decision-making across teams and organizations that do not share a reporting structure — navigating competing priorities, conflicting constraints, and ambiguous ownership to drive resolution.

  •  Leverage institutional knowledge of Business Insurance products, processes, and systems to identify and correct consequential decisions heading in the wrong direction.

  •  Represent the product perspective in business readiness discussions, and cross-functional planning sessions, requirements workshops and contribute to strategic conversations as scope and priorities evolve.

  Leadership & Growth

  •  Foster an innovative, inclusive team environment — promoting collaboration, self-organization, and continuous improvement within and across teams.

  •  Manage stakeholder relationships across Business Insurance, Corp Tech, Enterprise, and managed service partners — maintaining credibility and alignment across organizational boundaries.

  •  Lead the product organization’s AI and emerging technology agenda — representing PBT in enterprise AI initiatives, designing evaluation frameworks for AI-assisted product tools, and driving adoption of practices that improve team velocity and delivery quality.

  •  Share best practices across teams to ensure alignment and consistency in ways of working within the value stream.

  •  Actively seek opportunities to expand impact beyond core delivery accountability — contributing to strategic planning, capability development, and organizational priorities as they emerge.

  •  Perform other duties as assigned.

• Bachelor’s degree.
• Two years of experience in Agile product management.

• Three or more years of experience articulating and translating business strategy, product vision, and analysis into delivery-ready execution preferred.

  •  Deep Agile fluency — not just familiarity with ceremonies and artifacts, but a mature practitioner who can instill strong agile principles within teams, challenge anti-patterns, and adapt frameworks to program-scale delivery contexts.

  •  Strong organizational and planning discipline — ability to develop and maintain workstream-level delivery roadmaps, sequence work against program milestones, and manage a complex dependency landscape across teams and organizational boundaries.

  •  Demonstrated comfort operating in ambiguity — able to advance work through informed assumptions and structured hypotheses when requirements are incomplete, SME access is limited, or organizational direction is still forming.

  •  Familiarity with billing, payments, data engineering, or financial systems domains — particularly within commercial insurance or financial services — preferred.

  •  Demonstrated ability to build enterprise-wide relationships and drive decisions across organizational boundaries without formal authority — earning credibility through knowledge, follow-through, and sound judgment.

  •  Strong executive communication skills — able to translate complex program status, risks, and delivery plans into clear, concise narratives for senior leadership.

  •  Product Mindset: Ability to define a product value proposition aligned to circle and value stream objectives, and hold that vision as the north star while navigating day-to-day delivery complexity.

  •  Business Acumen: Ability to connect workstream-level decisions to the broader Business Insurance operating model — understanding how billing and payment capabilities affect agents, customers, and enterprise financial controls.

  •  Influence: Ability to shape behaviors and align priorities across leaders at all levels, including outside direct reporting relationships.

  •  Collaboration: Proven ability to work across cross-functional, multi-team environments — including with managed service and partner teams operating under different delivery models.

  •  Emerging Technology Fluency: Comfort evaluating and piloting AI-assisted tools and practices within a product delivery context; ability to assess feasibility, design structured evaluations, and build adoption across teams.

• Three years of work experience in related field.
• Three years of experience motivating/influencing teams.