Overview

 

Director, Product Manager - Quality

(Remote)

 

 

Responsibilities

About the Role:

• Type: Full-Time, Salaried

• Compensation:$152,000-$183,000, 20% bonus

• Location: Fully Remote (must be located in the United States)

• Hours: Full-Time, Days

• Benefits Offered: Medical, dental, vision, paid time off, paid holidays, 401(k) with company matching, voluntary life insurance, short-term disability, long-term disability, employee assistance program, health savings account, flexible spending accounts, and additional voluntary benefits.

 

Every healthcare organization wants better outcomes and more complete care.  The best ones know those scores are simply the outcome of better clinical decisions, better workflows and better technology. At Matrix, we're building products that help clinicians close care gaps when it matters most: in the home, at the point of care and in real time. If you're the Product Leader who sees HEDIS, Stars and population health as opportunities to improve lives, not just improve metrics, this is your chance to build something that truly moves the industry forward. This isn't a role focused on maintaining a quality platform. It's an opportunity to define the future of quality management across millions of members. 

 

What You'll Build 

You'll lead product strategy for the quality capabilities that power careflow™, Matrix's mobile platform used by Nurse Practitioners during in-home health assessments. 

Your work will help ensure the right care happens at the right time, while making it easier for clinicians to identify, document and close care gaps during a single visit. You'll connect clinical workflows, lab screening programs, supplemental data, AI, analytics and payer requirements into one intelligent product experience that drives measurable outcomes. 

 

Your Mission 

You'll transform quality from a retrospective reporting exercise into a proactive, technology-enabled clinical workflow. 

 

That means building products that: 

 

Surface 

Help clinicians instantly understand every member's highest-priority care gaps before and during the visit. 

 

Guide 

Deliver intelligent workflows, assessment prompts, conditional logic and evidence-based recommendations that make closing gaps simple and intuitive. 

 

Measure 

Connect every intervention, from lab screenings to documentation improvements, to quality programs, care gap closure, evidence generation and client confidence.  

 

You'll Lead 

• Product strategy and roadmap for HEDIS performance, Medicare Stars, care gap closure and quality analytics 

• Enhancements to careflow™ that surface care gaps in real time and enable same-visit closure 

• Intelligent clinical workflows for preventive screenings, transitions of care, documentation and quality interventions 

• Lab ordering, results capture, and supplemental data pipelines that create compliant HEDIS numerator closures 

• AI-driven capabilities that prioritize outreach, predict intervention opportunities and improve member engagement 

• Cross-functional partnerships across Clinical Operations, Care Management, Engineering, Analytics, Coding, Payer Relations and Executive Leadership 

• Translation of evolving NCQA and payer requirements into product capabilities before they become operational challenges 

• Executive reporting that clearly demonstrates how product investments improve quality performance and business outcomes 

 

Who You Are 

You don't think of quality as a compliance program. 

You think of it as a product problem waiting to be solved. 

You enjoy taking complicated clinical requirements and transforming them into elegant digital experiences that clinicians actually want to use. 

You understand that great products don't just improve workflows. They improve outcomes. 

And you're energized by solving problems that sit at the intersection of healthcare, technology, data and human behavior. 

 

Qualifications

What You'll Bring 

 

Required 

• 5+ years of Product Management experience 

• 2+ years working within Healthcare Quality, HEDIS, Medicare Star or Population Health 

• Strong knowledge of HEDIS methodology, NCQA standards and Medicare Starprograms 

• Experience supporting supplemental data submission and hybrid medical record retrieval 

• Strong analytical skills with experience interpreting Star scorecards, HEDIS performance, numerator/denominator reporting and population health analytics 

• Proven success leading highly cross-functional teams across clinical, operational and engineering organizations 

 

Bonus Points 

 

You'll stand out if you've worked with: 

• Population Health or Value-Based Care organizations 

• Arcadia, Cotiviti, Inovalon, Episource or similar quality platforms 

• Mobile phlebotomy or in-home diagnostic services 

• Lab-based HEDIS measure workflows 

• AI or predictive analytics used to prioritize outreach and interventions 

• Risk Adjustment and the intersection between quality, risk adjustment and value-based care.  

 

What Success Looks Like After One Year 

Imagine looking back after your first year and seeing measurable improvements in both patient outcomes and quality performance. 

 

You'll have: 

• Delivered careflow™ enhancements that enable clinicians to identify and close more care gaps during the visit 

• Improved HEDIS numerator capture through smarter assessments, clearer documentation prompts and streamlined workflows 

• Built an end-to-end lab screening experience, from ordering through compliant supplemental data submission 

• Increased same-visit gap closure rates while reducing clinician documentation burden 

• Established executive dashboards connecting product investments to Star ratings, contract performance and quality performance and client value 

• Positioned Matrix ahead of upcoming NCQA measure changes with proactive product readiness and implementation plans 

 

Our Culture:

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

 

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