The experience in healthcare can be complicated and hard to navigate, making what can already be a challenging time that much harder for Consumers and the operational teams supporting them. In an industry littered with competing and disconnected products, our Advocates play an important role to support our Consumers throughout their health care journey. This Director Product Management role is aligned to the Advocate Experience focusing on the operational processes and digital tool that enable our service and employee experience. The Advocate Experience journey exists to create the best employee experience to empower our operational teams to serve our Consumers in a timely manner with ease, accuracy, and compassion. This role is responsible for using Product Management best practices to set the vision for and execute a simplified omni-channel operational experience for our Advocates. An experience that delivers on the United Health Group mission, of helping members live healthier lives and making the health system work better for everyone.
As a Director Product Management, you will drive the strategy for the Advocate Experience, focused on developing experience initiatives to enable the conversational experience of the future by reimagining the CRM's of today with an AI enabled convo-aware desktop to help Advocate's' expertly resolve issues and support Members through meaningful conversations. This Product Manager will leverage insights and analytics to develop a strong understanding of consumer and employee behavior, while partnering with the business to define key aspects of the end-to-end contact journey. The role involves partnering with a cross-functional team throughout the process - starting with problem identification and following through to implementation and measurement to develop high-value, modern, intuitive, and cross-channel experiences that speak our consumers' language and empower our Advocates. The individual in this role will be expected to use product and agile methodologies to transform healthcare experiences at speed and scale which ultimately, drive clear benefits for healthy consumer outcomes, better plan utilization, and increase financial savings, retention, and satisfaction.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office for a minimum of four days per week.
Primary Responsibilities:- Strategy: Establish long-term strategic direction for various products within a particular consumer experience or journey based on consumer insights and business needs
- Planning: Define the customer outcomes, business impacts, and roadmaps for the products within experience. Proactively identify new customer needs and define the features that will solve them. Build and manage the product backlog for optimal value, making trade-offs as needed based on product vision, team capacity, desired business outcomes, stakeholder needs and added information to develop sprint plans
- Use Data to Drive Outcomes - Seeks to deliver viable ideas or learn fast and pivot by understanding pain points and experience analytics. Leverages consumer, operations, and clinical data plus feedback/behavior to drive business outcomes
- Delivery - Manages product, experience, lifecycle from conception to release, Works with agile teams to iterate and build; focus on prioritizing the business value from different pieces of the work to improve speed to market for those features that will drive the most value to the company. Partners with implementation teams roll out MLPs and drive release strategies
- Results & Metrics - Defines, tracks and monitors Objectives and Key Results (OKRs). Ensures have correct data and tools for the experience and related sub-processes; uses data to improve experiences
Competencies:- Ability to effectively manage complex problems, seek understanding of root causes and exploring new ways to improve and simplify experience
- Relentless learner and student of the industry, technology, and consumer/provider insights
- Proven relationship builder both within the organization and with external partners
- Comfortable working with ambiguity and change
- Exceptional written and verbal communication skills with ability to communicate and inspire at all levels, including addressing opportunities, risks, and strategic positioning with business and technology leaders
- Leadership and consensus building skills with willingness to embrace personal and professional development
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 10+ years of product management and technology platform product experience
- Experience with large matrixed organizations and how they operate
- Experience translating business strategy and analysis into consumer facing digital products
- Track record of connecting digital experiences with key results
- A track record of simplifying digital experiences
- Proven analytical and quantitative skills that align with an OKR based approach
Preferred Qualifications:- Healthcare industry experience
- Experience delivering SaaS products
- A proven track record of delivering high-impact technical solutions with an experience forward mindset for solving complex pain points and use cases
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
