Chewy

Director, Product Management

Chewy$204K — $300K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • BA/BS in Computer Science, Engineering, Business, or equivalent (MBA a plus)
  • 10+ years of experience, including 8+ years in product management
  • 5+ years leading product teams, including experience leading leaders
  • Track record of delivering complex, multi-team product roadmaps at scale
  • Experience optimizing end-to-end customer journeys and funnel performance
  • Ability to balance speed, quality, and impact in product execution
  • Experience in regulated environments (e.g., healthcare, telehealth, pharmacy, fintech)

Responsibilities

  • Own the end-to-end product roadmap and execution across virtual veterinary services
  • Translate business strategy into clear product plans and deliverables
  • Drive high-quality, predictable delivery across multiple teams
  • Define and continuously improve the full pet parent journey
  • Ensure seamless integration into the broader Chewy ecosystem
  • Build intuitive tools for veterinary professionals to deliver effective care
  • Partner with teams to improve overall care flow and efficiency
  • Own product metrics and use data to drive continuous improvement

Benefits

  • Medical/Rx, vision, dental, life, and disability insurance
  • 401k plan and equity grants for new hires
  • Flexible spending accounts and telemedicine services
  • Pet adoption reimbursement and discounts including 10% off pet insurance
  • Unlimited PTO based on manager approval, plus paid holidays
  • Paid sick and family leave compliant with state and local regulations
Full Job Description
Job Description:

As we scale, a critical focus is how virtual care is surfaced, adopted, and experienced across the broader Chewy ecosystem. We are seeking a Director, Product - Virtual Veterinary Services to lead product execution across this space-owning how the experience comes to life for both pet parents and providers, and how it integrates seamlessly across Chewy.

This leader will translate business strategy into high-impact product experiences, drive roadmap delivery, and build a high-performing product organization, partnering closely with engineering, clinical, operations, and growth teams.

What You'll Do

Own Product Execution & Delivery
  • Own the end-to-end product roadmap and execution across our virtual veterinary services, spanning triage and telemedicine experiences
  • Translate business strategy into clear product plans, priorities, and deliverables
  • Drive high-quality, predictable delivery across multiple teams and workstreams
  • Maintain strong operating mechanisms for planning, prioritization, and cross-functional alignment

Own the End-to-End Customer Experience
  • Define and continuously improve the full pet parent journey, including discovery, education, access, consult initiation, and post-care engagement
  • Ensure experiences are intuitive, trusted, and seamlessly integrated into the broader Chewy ecosystem
  • Identify and eliminate friction points that limit adoption, completion of care, or customer satisfaction

Own the End-to-End Veterinary Professional Experience
  • Define and continuously improve the end-to-end experience for veterinary professionals, including pre-consult preparation, in-consult workflows, documentation, and post-care processes
  • Build intuitive tools and workflows that enable veterinary professionals to deliver high-quality, efficient, and compliant care, in close partnership with clinical, legal, and operations teams
  • Identify and eliminate difficulties that reduce provider satisfaction or clinical effectiveness, improving engagement, retention, and sustained performance

Drive Deep Integration Across Chewy
  • Partner with product teams across Cart, Checkout, PDP, Pharmacy, Vet Diet, Payments, CRM and Customer Service to embed virtual care across the end-to-end customer journey
  • Influence shared roadmaps and priorities to ensure consistent, high-quality representation of virtual care across all key surfaces
  • Drive alignment across teams to reduce fragmentation and deliver a cohesive, unified experience

Improve Care Flow, Access, and Efficiency Through Product
  • Improve intake, routing, and overall care flow in partnership with operations and clinical teams
  • Find opportunities to increase access, throughput, and utilization through scalable product and system design
  • Influence demand shaping and intake quality to improve downstream performance and reduce inefficiencies

Drive Product Performance
  • Own product metrics, including conversion, engagement, retention, and funnel performance
  • Establish goals, dashboards, and operating rhythms to monitor and improve performance
  • Use data and experimentation to drive continuous improvement and inform prioritization

Operate in a Regulated, Clinical Environment
  • Ensure all experiences meet regulatory and compliance requirements
  • Partner with clinical, legal, and compliance teams to integrate appropriate guardrails and workflows
  • Balance compliance with a seamless customer experience

Lead a Scaled Product Organization
  • Lead and develop a multi-layered product team, including leaders and individual contributors
  • Drive team performance, coaching, and career development
  • Define team structure and operating model to support a growing and increasingly complex product portfolio

Cross-Functional Leadership
  • Act as the product leader for virtual care across a highly matrixed organization
  • Influence across teams without direct authority to deliver business outcomes
  • Communicate roadmap, priorities, tradeoffs, and performance clearly to senior partners


What You'll Need
  • BA/BS in Computer Science, Engineering, Business, or equivalent (MBA a plus)
  • 10+ years of experience, including 8+ years in product management
  • 5+ years of experience leading product teams, including experience leading leaders
  • Proven track record of delivering complex, multi-team product roadmaps at scale
  • Experience owning and optimizing end-to-end customer journeys and funnel performance
  • Strong product and execution instincts, with the ability to balance speed, quality, and impact
  • Experience working cross-functionally across product, engineering, operations, and business teams
  • Demonstrated ability to build and scale high-performing product organizations
  • Strong analytical abilities and experience using data to drive decisions and measure impact
  • Excellent communication and partner management skills
  • Experience operating in regulated environments (e.g., healthcare, telehealth, pharmacy, fintech)


Bonus
  • Experience building or scaling telehealth or virtual care platforms
  • Experience with two-sided or marketplace products (customers and providers)
  • Familiarity with clinical workflows, provider tooling, or scheduling systems
  • Background in veterinary or human healthcare
  • Experience integrating products across large, multi-surface ecosystems


Why This Role

This is a unique opportunity to lead product for a rapidly scaling digital health business-owning how virtual veterinary care is delivered at scale, and shaping experiences that improve access, quality, and outcomes for millions of pet parents.

The base salary range for this role is $204,500 - $300,000.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.


We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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