What You'll DoWe're looking for a Director for Process Improvement to join our Transformation team. In this role, you'll lead and champion process improvement initiatives to elevate organizational effectiveness and process excellence, and provide strategic direction and influence across departments, driving continuous improvement efforts from planning through execution to achieve measurable outcomes.
You'll have the opportunity to:- Lead and drive continuous process improvement to enhance organizational effectiveness. Partner with key stakeholders to align on business plans and strategic direction, influencing leaders to implement solutions or organizational changes that yield significant efficiency (cost savings) and effectiveness (client satisfaction) outcomes. Collaborate with Finance to quantify and reforecast these impacts.
- Oversee and manage team operations, including headcount planning, recruitment, training, talent management, compensation administration, rewards and recognition, performance evaluations, and providing coaching and mentorship.
- Offer expert guidance in process improvement efforts by initiating, prioritizing, and allocating resources to improvement initiatives, effectively balancing the demands of scope, time, quality, and cost.
- Ensure that standards, processes, and methodologies for performance improvement are implemented and consistently shared across the organization. Establish and track key performance indicators (KPIs) to assess the success and impact of process improvement initiatives.
- Create and oversee the departmental budget, as well as establish objectives, policies, and procedures.
- Deep knowledge of Lean principles and practices.
- Working knowledge and practical application of Six Sigma methodologies.
- Experience applying Toyota Kata principles to develop organizational learning and continuous improvement capability.
- Experience utilizing Training Within Industry (TWI) methodologies to improve performance and workforce capability.
- Strong understanding of value stream management, process performance measurement, visual management, and management systems.
- Ability to translate strategic objectives into sustainable operational systems, routines, and behaviors.
- Advanced facilitation skills, including leading workshops, problem-solving events, leader sessions, and stakeholder discussions.
- Strong analytical skills with the ability to interpret performance data, identify root causes, evaluate alternatives, and prioritize opportunities.
- Demonstrated ability to influence stakeholders across organizational boundaries without direct reporting authority.
- Excellent verbal, written, presentation, coaching, and relationship-building skills.
- Ability to manage multiple priorities and drive accountability in a dynamic environment. Travel
- Ability to travel quarterly to Des Moines and occasionally to other company locations as business needs require.
- Perform other job-related duties or special projects as required.
Who You Are- 8+ years of related work experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
- 2+ years people management experience of informal or formal leadership experience.
- Must have excellent leadership qualities, organizational, problem-solving, analytical, presentation, and oral and written communication skills, as well as good interviewing, diplomacy, and negotiation skills with the ability to be a group facilitator
- Must be able to conceptualize, analyze, and understand problems and their organizational impact, as well as demonstrate creativity
- Must be able to build relationships and work in a matrix environment while being adaptable, flexible, a self-starter and big-picture thinker, and be fluent in identification of work processes
- Requires demonstrated success in process improvement, process engineering, Lean Six Sigma and/or Kaizen methodologies. Lean Six Sigma certification required.
- Must be able to maintain a high degree of confidentiality
Preferred Qualifications- Master's degree in Business Administration, Engineering, Operations Management, Organizational Development, or a related field. Certifications
- Toyota Kata practitioner, coach, or related certification/training.
- Training Within Industry (TWI) certification.
- Additional certifications in Operational Excellence, Continuous Improvement, Change Management, or Process Improvement methodologies.
Salary Range InformationSalary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range$141000 - $191000 / year
Time Off ProgramFlexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.
Pension EligibleYes
Additional InformationWork EnvironmentsThis role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Raleigh, NC or Charlotte, NC.). You'll work with your leader to figure out which option may align best based on several factors.
Work Authorization/SponsorshipAt this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs, please use the following links.
Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Investment Code of EthicsFor Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
