Location: Remote - (United States), United States
Posted: July 22, 2025
Job Type: FULL TIME
Req# 4845
Legal
Company Overview Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.
What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.
You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.
Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.
Position Summary The Director, PIC Compliance and Licensing plays a pivotal leadership role in ensuring Empower's pharmacies operate with regulatory integrity, patient safety, and uninterrupted licensure across all jurisdictions. This role leads national compliance efforts for Pharmacists in Charge (PICs), drives inspection readiness, and manages end-to-end pharmacy licensing strategy in a rapidly scaling 503A and 503B environment. As we work to provide access to affordable, high-quality medications for 300 million people, this Director ensures our pharmacy footprint grows responsibly, compliantly, and in alignment with Empower's mission.
Duties and Responsibilities - Leads enterprise-wide compliance oversight for PICs across Empower's licensed 503A and 503B facilities, ensuring consistent interpretation and application of regulatory requirements.
- Serves as the primary liaison between Legal, Regulatory, and site-level PICs to align pharmacy operations with federal and state pharmacy laws, including Boards of Pharmacy, Food and Drug Administration (FDA), and Drug Enforcement Administration (DEA) expectations.
- Oversees regulatory responses, corrective action plans, and formal communications to government agencies and accreditation bodies, ensuring Empower's positions are timely, accurate, and aligned with operational realities.
- Supervises the pharmacy licensing and accreditation team, ensuring all facilities, personnel, and PICs maintain uninterrupted licensure, registrations, and third-party certifications across jurisdictions.
- Leads the development, communication, and deployment of enterprise-wide policies, standard operating procedures, and documentation standards that clarify PIC responsibilities and elevate compliance performance across the pharmacy network.
- Builds and manages a national inspection-readiness program, guiding PICs through audit preparation, regulatory interpretations, and post-inspection corrective actions.
- Tracks and interprets evolving pharmacy regulations, legislation, and licensure requirements, translating key updates into actionable guidance and training across Empower.
- Develops and delivers training, tools, and operational resources that support PICs and licensed pharmacy staff in maintaining compliance and driving consistency across locations.
- Leverages artificial intelligence (AI) and analytics platforms to track licensing activities, optimize documentation workflows, and proactively identify regulatory risks.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Knowledge and Skills - Strong leadership, strategic problem-solving, and interpersonal skills with the ability to guide PICs, interface with regulatory bodies, and influence cross-functional partners.
- Deep knowledge of Board of Pharmacy regulations, FDA/DEA requirements, pharmacy licensure processes, and AI-enabled compliance management platforms.
Key Competencies - Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
- Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
- Resourcefulness: Secures and deploys resources effectively and efficiently.
- Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
- Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
- Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Values - People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
- Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
- Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
- Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
Experience and Qualifications - Minimum of 10 years of experience in pharmacy compliance, licensing, or regulatory operations, including at least 5 years supporting or supervising PICs in a multi-site, multi-state environment.
- Requires a Doctor of Pharmacy (PharmD) or equivalent degree from an accredited institution.
- Active Pharmacist license required; Board Certification in Sterile Compounding (BCSC) preferred; Certified Professional in Healthcare Quality (CPHQ) preferred; Regulatory Affairs Certification (RAC) preferred.
Employee Benefits, Health, and Wellness We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/
