The Hartford Financial Services Group, Inc

Director, Personal Insurance, Underwriting Practices

The Hartford Financial Services Group, Inc • $126K — $189K *
Hartford, CT 06106In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of Property & Casualty (P&C) Insurance Underwriting experience with a focus on operations and profitability management.
  • 3+ years of proven people leadership experience mentoring and developing underwriting teams.
  • Bachelor's degree preferred in relevant fields; equivalent professional experience will be considered.
  • Experience in Personal Lines and/or Small Commercial/Small Business Insurance is advantageous.
  • Strong change leadership and organizational transformation capabilities.
  • Project management experience leading cross-functional initiatives preferred.
  • Exceptional communication and relationship-building skills across multiple business functions.

Responsibilities

  • Direct the underwriting processes to meet annual financial plan goals.
  • Translate strategic objectives into actionable underwriting practices.
  • Balance growth and profitability by responding to business needs.
  • Collaborate with internal partners on underwriting policies.
  • Evolve practices to adapt to external changes in the marketplace.
  • Oversee the publication and regulatory compliance of underwriting guidelines.
  • Ensure a customer-centric approach in underwriting practices.

Benefits

  • Hybrid or remote work schedule, with expectations for in-office work as business needs arise.
  • Opportunities for training and development tailored to individual and departmental needs.
  • Focus on building a diverse talent pipeline within the organization.
  • Performance management and coaching support for team members.
  • Engagement in employee survey action items to improve workplace culture.
Full Job Description
Dir Underwriting - UA06DE

The Hartford Personal Insurance is seeking an experienced leader to lead our Underwriting Practices Team. This leader will lead a team of 5 responsible for the guidelines, policies, and general practices of all underwriting across Auto, Home, and Personal Umbrella.

A successful candidate will need to demonstrate a strong history of successful talent management, thought leadership in Underwriting contexts, and execution excellence.

Financial Performance:
  • Direct Underwriting appetite, processes, and procedures to target annual financial plan goals.
  • Translate strategic plans into Underwriting Practices.
  • Respond to business needs to balance growth and profitability.
  • Consult with all levels of internal partners regarding underwriting policy and practice.
  • Evolve practices to reflect changing external environment.
  • Enable growth through targeted revisions to practices.


Underwriting Strategy:
  • Develop strategy that guides Underwriting Practices, operational decisions, and underwriting perspective to underwriting team and internal partners.
  • Contribute to Invest agenda to achieve business unit goals.
  • Responsible for a high level of service to all customers, emphasizing customer centricity in all practices.
  • Ensure that underwriting practices and guidelines are understood and adhered to, specifically focusing on price, risk selection, mix of business, flow management and quality analysis.
  • Execution oversight for publishing of guidelines, managing regulatory requirements, and deployment of guidelines through internal systems.
  • Contribution to the development of appetite that guides all underwriting decisions.


Leadership and Talent Development:
  • Determine and ensure delivery of training and development based on individual and department needs.
  • Coach, develop and provide feedback to Underwriting Practices team members.
  • Performance management, coaching, and development for Underwriting Practices talent.
  • Establishes pipeline of talent to support the attraction, selection and development of high caliber, diverse talent from within and/or outside the organization.
  • Participates in creation of strategic staffing plans to support the profitable growth of the business while also providing development opportunities for employees.
  • Responsible for managing and developing direct reports as well as working closely with the leadership team to ensure completion of meaningful development opportunities for employees.
  • Executes on Employee Survey Action Items as a result of annual survey outcomes.


Qualifications:
  • 10+ years of Property & Casualty (P&C) Insurance Underwriting experience with a demonstrated track record of success in underwriting operations, portfolio management, risk assessment, profitability management, and agency/broker relationship development. Candidates should possess deep industry knowledge and a strong understanding of underwriting principles, market trends, regulatory considerations, and business performance drivers.
  • 3+ years of people leadership experience, including leading, coaching, mentoring, and developing underwriting professionals and/or cross-functional teams. Proven ability to build high-performing teams, drive accountability, foster employee engagement, and create a culture focused on collaboration, execution, and continuous improvement.
  • Bachelor's degree preferred, but not required, in Business, Finance, Risk Management, Insurance, Economics, or a related field. Equivalent professional experience within Property & Casualty Insurance, Underwriting, Operations, or Leadership roles will also be considered. Candidates with relevant industry certifications such as CPCU, AU, ARM, or similar professional designations are encouraged to apply, as these credentials demonstrate a commitment to continued professional development and expertise within the insurance industry.
  • Experience in Personal Lines and/or Small Commercial/Small Business Insurance preferred. Candidates should bring a strong understanding of product strategy, underwriting performance metrics, distribution channels, and customer needs within these segments.
  • Demonstrated record of delivering against strategic and operational objectives. Proven ability to establish priorities, execute business plans, manage competing demands, and consistently achieve key performance, growth, profitability, and service objectives.
  • Strong change leadership and organizational transformation experience. Ability to successfully lead teams through periods of change, influence stakeholders at multiple levels, drive adoption of new processes and technologies, and effectively communicate vision, expectations, and outcomes.
  • Project management experience preferred, including leading cross-functional initiatives, process improvement efforts, operational transformation projects, technology implementations, or business process redesign efforts. Ability to manage timelines, stakeholders, risks, and deliverables while ensuring successful execution and measurable business impact.
  • Exceptional communication, relationship-building, and influence skills, with the ability to partner effectively across underwriting, product, claims, operations, technology, and executive leadership teams to drive business results and strategic initiatives.
  • Strong analytical and problem-solving capabilities, with the ability to leverage data, performance metrics, and market insights to make informed business decisions and identify opportunities for growth, efficiency, and continuous improvement.


Additional Information:

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$126,000 - $189,000

About The Hartford Financial Services Group, Inc

The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. Throughout our rich history of more than 200 years, countless businesses and individuals, including Robert E. Lee, Abraham Lincoln and Babe Ruth, have turned to our company for protection. The Hartford celebrated its 200th anniversary in 2010.

The Hartford Financial Services Group, Inc. Careers

Join the esteemed team at The Hartford Financial Services Group, Inc., a leader in investment and insurance, where we offer more than just job opportunities—we provide a platform for professional growth and innovation. As one of the most respected names in the financial services industry, The Hartford is dedicated to fostering a culture of diversity, leadership, and continuous development.

Work You’ll Do

Embark on a career with The Hartford and contribute to our mission of helping customers achieve amazing financial outcomes. You will have the chance to work alongside a team of experts who are not only skilled in their fields but are also passionate about making a difference.

Transform Your Career

At The Hartford, we believe in nurturing talent through comprehensive training programs and robust career development opportunities. Our commitment to professional growth is evident in our dynamic leadership and diversity training programs that prepare you for the future.

Innovate with Us

Innovation is at the heart of everything we do at The Hartford. Join us and bring your unique perspective to help shape the future of financial services. Our collaborative environment encourages creativity and is the perfect place to advance your skills in groundbreaking ways.

Be Part of a Great Team

The Hartford is not just a company; it's a community. We pride ourselves on a workplace culture that upholds the values of inclusivity and teamwork. By joining us, you’ll work on diverse teams that value your insights and encourage networking and mutual support.

Future-Proof Your Career

With a wide range of job opportunities, from internships to full-time positions, The Hartford offers a path for everyone. Whether you’re just starting out or looking to take your career to the next level, we provide the tools and support needed to succeed. Our benefits package is designed to ensure that our team members are well taken care of, not only at work but in all aspects of life.

Explore Job Opportunities and Internships

Whether you're polishing your resume, preparing for an interview, or seeking to enhance your employment experience, The Hartford has a position to match your skills and ambitions. We are continuously hiring and looking for new talent to join our thriving team.

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Learn more about The Hartford Financial Services Group, Inc
Size
18,500 employees
Market Cap
$24.1 billion
Industry
Finance & Insurance
Net Income
$1.7 billion
Founded
1810
5 Year Trend
+6.5%
Revenue
$20.5 billion
NASDAQ
HIG
* Ladders Estimates

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