Director, People Ops

Remote, US
About The Team

Life360's People Operations team is the operational backbone of the employee experience, owning the systems, processes, and day-to-day execution that keep a scaling, remote-first, global workforce running smoothly. This is the team behind onboarding, offboarding, compliance, HR systems, global workforce operations, and the ticketing and service delivery that employees rely on for quick, accurate, and compassionate answers. Reporting to the Chief People Officer, People Ops works hand-in-hand with Talent Acquisition, HRBPs, Compensation, and L&D to make sure the mechanics of the employee lifecycle support the business rather than create friction for it. The team is in the middle of a deliberate shift, moving from checklist-based execution to automated, data-informed processes and embedding AI into core HR workflows as part of Life360's broader AI-native transformation. It's a small team of subject matter experts operating with a continuous-improvement mindset, direct communication, and a bias toward eliminating low-value work so the human parts of HR get the attention they deserve.
About the Job

We are seeking a Director of People Operations to scale our HR Operations function for the next phase of company growth. This is a high-impact, hands-on role focused on operational excellence, automation, and the change management required to evolve how an experienced team works. You will lead a group of subject matter experts who bring deep domain knowledge, helping them shift from adding steps to existing processes toward rethinking and automating those processes so People Ops scales ahead of the business.

In this position, you will provide direct leadership to a focused team of three to four professionals.

The US-based salary range for this position is $200,000 to $242,500 annually. We take into consideration an individual's background and experience in determining final salary - therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.
What You'll Do

Scaling & Operational Transformation

• Audit current People Ops workflows and systematically identify where automation, AI tooling, and process redesign can eliminate manual work, reduce cycle time, and improve accuracy.
• Lead the team's adoption of AI-powered tools for core HR processes, including onboarding, offboarding, compliance, ticketing, and reporting. Set clear adoption milestones and measure impact.
• Drive a shift in team operating model from checklist-based execution to automated, data-informed processes; this requires active change management, not just implementation.
• Identify and implement scalable, cost-effective solutions to boost the efficiency of the People Team, focusing on building infrastructure, increasing automation, and responsible use of AI to streamline operations.

People Management & Team Development

• Directly manage a team of experienced HR Operations professionals, with a focus on raising the team's capability around operational efficiency, automation, and scalable process design.
• Set clear performance expectations, provide direct and timely feedback, and hold the team accountable to measurable outcomes.
• Develop team members' skills in systems thinking and automation.

Program & Project Management

• Develop and execute HR operational strategies to streamline and improve processes throughout the employee lifecycle.
• Lead the design, implementation, and documentation of HR initiatives and projects, ensuring they align with organizational goals and deliver measurable efficiency gains.
• Oversee HR projects from initiation to completion, ensuring they are delivered on time and with active stakeholder involvement.
• Develop detailed project plans, document procedures, allocate resources, manage budgets, and provide regular updates to stakeholders.
• Manage HR audits and compliance processes, ensuring adherence to SOX, local labor laws, and internal policies, while maintaining a strong control environment and promoting continuous process improvement.
• Improve People Team service delivery by refining processes for quick, accurate, and compassionate responses to employee inquiries through the ticketing system. Use metrics and feedback to drive ongoing improvements in service effectiveness.

Global Workforce Planning & HR Systems

• Oversee all global HR operations, ensuring compliance with local laws and regulations in various regions.
• Partner with the systems and analytics function to ensure HR technology decisions support operational efficiency and are grounded in data.
• In partnership with the Talent team, manage the Contractor Program including vendor agreements, contractor tracking, onboarding, and offboarding.

HR Program Alignment

• Collaborate with cross-functional HR teams including Talent Acquisition, HRBPs, Compensation, and L&D to ensure People Ops processes are aligned with business needs and don't create friction for other functions.

What We're Looking For

• 12+ years of experience in People Operations or HR Operations, with a proven track record of operationalizing and scaling HR processes in a high-growth environment
• Demonstrated experience leading a team through operational transformation - specifically modernizing how a team works, not just what it works on; references should be able to speak to this directly.
• Hands-on experience implementing AI tools, workflow automation, or process redesign within HR Operations.
• Strong people management track record, including managing performance and coaching team members through significant changes in how they operate.
• A practitioner's comfort with HR systems and technology, with the ability to evaluate tools on operational merit rather than brand recognition; familiarity with modern HR tech (HRIS, workflow automation, ticketing systems) required.
• Strong understanding of HR compliance, SOX requirements, and global employment law fundamentals.
• A data-driven approach: you use metrics to set baselines, track progress, and make the case for change.
• Direct communication style and the confidence to have hard conversations - with your team, with peers, and upward.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
• Flexible PTO, 13 company-wide days off throughout the year
• Winter and Summer Weeklong Synchronized Company Shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company's mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference

• Be a Good Person - We have a team of high integrity people you can trust.
• Be Direct With Respect - We communicate directly, even when it's hard.
• Members Before Metrics - We focus on building an exceptional experience for families.
• High Intensity, High Impact - We do whatever it takes to get the job done.

#LI-Remote