Quicken Loans

Director, People Operations, ROCK

Quicken Loans$120K — $150K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8 years of progressive HR leadership experience, especially in Compensation and Total Rewards
  • Bachelor’s degree in HR, business administration, or a related field
  • Experience leading multiple HR functions like Compensation, Benefits, and Talent Acquisition
  • Background in supporting organizational change and HR systems implementations
  • Strong knowledge of compensation strategy and HR operations
  • Experience with HRIS platforms

Responsibilities

  • Lead strategy and execution of Compensation, Benefits, Talent Acquisition, and HRIS programs
  • Partner with leadership to establish scalable compensation policies and governance
  • Optimize end-to-end HR processes including hiring and employee lifecycle management
  • Drive HR systems strategy and implementation ensuring operational readiness
  • Design scalable workflows, reporting structures, and data governance
  • Collaborate with Finance, Legal, and business leaders for enterprise initiatives
  • Lead the development of a high-performing HR operations and Total Rewards team
  • Continuously evaluate and improve HR programs for competitiveness and efficiency
  • Support organizational design and change management initiatives
  • Establish metrics to inform decisions and drive business outcomes

Benefits

  • Flexibility with remote work options
  • Opportunities for professional development and growth
  • Comprehensive health benefits
  • Collaborative and innovative work environment
  • Support for work-life balance
Full Job Description

Minimum Qualifications

  • 8 years of progressive HR leadership experience, including significant experience in Compensation and Total Rewards

  • Bachelor’s degree in human resources, business administration, or related field

  • Demonstrated experience leading multiple HR functions (e.g., Compensation, Benefits, Talent Acquisition, HRIS, or People Operations)

  • Experience supporting organizational change, transformation, or HR systems implementations

  • Strong knowledge of compensation strategy, job architecture, pay governance, and HR operations

  • Experience working with HRIS platforms

Preferred Qualifications

  • 10 years of HR leadership experience in complex or multi-entity environments

  • Master’s degree or relevant certification (e.g., CCP, SHRM-SCP, SPHR)

  • Experience building or scaling HR functions in high-growth or evolving organizations

  • Deep expertise in integrating Talent Acquisition, Total Rewards, and HR systems into a cohesive people strategy

  • Experience with Workday or similar HRIS implementation and optimization efforts

  • Strong background in process design, automation, and HR operational excellence

Job Summary

The Director, People Operations, ROCK, serves as a strategic HR leader responsible for overseeing Compensation, Benefits, Talent Acquisition, HRIS, and broader people operations programs. This role will partner with HR and business leadership to design and scale a modern HR function during a period of organizational growth and transformation.  The role is accountable for developing scalable programs, implementing job architecture and compensation strategies, optimizing HR systems, and establishing governance and operational rigor across all people functions.

Responsibilities

  • Lead the strategy, design, and execution of Compensation, Benefits, Talent Acquisition, HRIS, and People Operations programs

  • Partner with leadership to establish scalable compensation philosophy, job architecture, pay structures, and governance practices

  • Oversee and optimize end-to-end HR processes, including hiring, onboarding, compensation cycles, and employee lifecycle management

  • Drive HR systems strategy and implementation efforts, including Workday or other HRIS platforms, ensuring operational readiness and adoption

  • Design and implement scalable processes, workflows, reporting structures, and data governance across HR functions

  • Partner cross-functionally with Finance, Legal, Recruiting, and business leaders to support enterprise-wide initiatives

  • Lead and develop a high-performing HR operations and Total Rewards team

  • Evaluate and continuously improve HR programs to ensure market competitiveness, operational efficiency, and strong employee experience

  • Support organizational design, workforce planning, and change management initiatives

  • Establish metrics, reporting, and insights to inform decision-making and drive business outcomes

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

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