Hertz Global Holdings, Inc

Director, Payment Risk & Dispute Management

Hertz Global Holdings, Inc • $140K *
Oklahoma City, OK 73160In-Person
Finance & Insurance
8 - 10 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Finance, Business Administration, or related field; Master's degree or relevant certifications preferred
  • Minimum 10 years of payment processing experience, with at least 5 years in a leadership role
  • Strong analytical abilities and experience developing strategies in evolving environments
  • Proven track record of influencing diverse stakeholders across various functions
  • Ability to drive process change in fast-paced contexts
  • Excellent communication skills with a focus on accountability
  • Strong organizational and time-management skills

Responsibilities

  • Lead global payment processing operations to ensure timely and secure transactions
  • Ensure compliance with regulations and develop global payment policies
  • Manage relationships with credit card networks and third-party payment providers
  • Drive modernization of payment platforms and evaluate new payment technologies
  • Deliver a seamless payment experience across customer touchpoints
  • Analyze payment performance metrics and provide executive-level reporting
  • Lead and develop high-performing global payment teams

Benefits

  • 40% off any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs with 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs
  • Perks & Discounts such as Theme Park Tickets and Gym Discounts
Full Job Description
Job Description

A Day in the Life:

The Director of Payments Risk & Dispute Management is responsible for overseeing and managing all aspects of payment processing within the organization. This role involves ensuring the efficiency, accuracy, and security of payment transactions, as well as developing and implementing payment strategies to support the company's financial goals on a global scale.

The starting salary is $140,000, commensurate with experience.

What You'll Do:
  • Payment Operations & Strategy: Lead global payment processing operations, ensuring timely, accurate, secure transaction processing while developing and executing payment strategies that optimize performance, reduce costs, enhance customer experience, and support business growth
  • Risk, Compliance & Governance: Ensure compliance with applicable regulations and industry standards; develop and implement global payment policies; identify and mitigate payment-related risks, including fraud prevention and security controls
  • Payment Partnerships & Vendor Management: Manage relationships with credit card networks (e.g., Visa, Mastercard, American Express) and third-party payment providers (e.g., Stripe), including contract negotiations and ongoing partnership management
  • Technology & Innovation: Drive modernization and enhancement of payment platforms, ensuring seamless system integration while evaluating emerging payment technologies, digital payment methods, and automation opportunities to improve operational efficiency and customer experience
  • Customer Experience: Deliver a seamless, secure payment experience across customer touchpoints by reducing friction, improving payment success rates, and maintaining a strong focus on internal and external stakeholder satisfaction
  • Analytics & Reporting: Establish, monitor, and analyze key payment performance metrics; leverage data-driven insights to identify trends, optimize processes, support strategic decisions, and provide executive-level reporting on performance, risk, customer impact, operational efficiency, and strategic initiatives
  • Leadership & Team Development: Lead, mentor, and develop global payment teams, fostering a culture of accountability, continuous improvement, and high performance
  • Functional Expertise: Apply strong analytical, problem-solving, communication, leadership, and payment technology expertise to drive business results


What We're Looking For:
  • Bachelor's degree in Finance, Business Administration, or a related field required; Master's degree or relevant certifications (e.g., CFA, CPA, Certified Treasury Professional) preferred
  • Minimum 10 years of payment processing experience, including at least 5 years in a leadership role
  • Proven ability to develop and execute strategies while adapting to evolving technologies, regulatory requirements, and business needs through sound judgment and critical thinking
  • Demonstrated success collaborating with and influencing diverse internal and external stakeholders across functions, locations, and organizational levels
  • Strong leadership skills with the ability to build, motivate, develop, and retain high-performing teams while fostering engagement and a positive culture in fast-paced environments
  • Ability to drive process and organizational change, operate independently, manage ambiguity, solve complex problems, and deliver results with a goal-oriented mindset
  • Excellent verbal and written communication skills, with the ability to influence others, drive accountability, and lead with confidence and courage
  • Strong organizational, prioritization, delegation, and time-management skills with a focus on achieving business objectives


What You'll Get:
  • 40% off any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more


About Hertz Global Holdings, Inc

Hertz is the largest worldwide airport general use car rental company with more than 1,700 airport locations in the U.S. and more than 1,300 airport locations internationally. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, Carfirmations,?Mobile Wi-Fi, and unique vehicles offered through the Adrenaline, Dream, Family,?Fun,?Green and Prestige Collections set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Hertz 24/7 hourly car rental business and sells vehicles through its Rent2Buy program. The company also owns Hertz Equipment Rental Corporation (HERC), one of the largest equipment rental businesses with more than 355 locations worldwide offering a diverse line of equipment and tools for rent and sale. HERC primarily serves the construction, industrial, oil, gas, entertainment and government sectors.

Hertz Global Holdings, Inc Careers

Join the dynamic team at Hertz Global Holdings, Inc, a global leader in the car rental industry, and drive your career forward with one of the most recognized companies worldwide. At Hertz, we offer more than just job opportunities; we provide a platform for professional growth and innovation in a workplace that values diversity and leadership.

Work You’ll Do

Embark on a career journey with Hertz Global Holdings, Inc, where you will be part of a team that champions digital transformation and leads with a forward-thinking approach in the mobility sector. Our employees are equipped with the skills to master complex challenges and leverage technology for streamlined solutions.

Innovate and Lead

At Hertz, innovation isn't just another buzzword—it's the backbone of our operations. Join us and contribute to initiatives that redefine industry standards and enhance customer experiences globally. With a focus on continuous improvement and technology-driven solutions, your work at Hertz will set new benchmarks in the industry.

Grow Your Career

Hertz believes in nurturing talent and providing our team with the education and tools they need to succeed. From leadership training programs to hands-on internship experiences, our commitment to professional development ensures that your career trajectory is always upward. With diverse job opportunities across various functions, Hertz empowers you to excel in your chosen field.

Be Part of Our Culture

Our company culture thrives on teamwork, diversity, and a commitment to excellence. At Hertz, you will work alongside industry experts who are enthusiastic about mentoring and sharing knowledge through robust networking and training programs. We celebrate different perspectives and encourage our team members to bring their unique insights to the table.

Benefits and Perks

Choosing a career at Hertz Global Holdings, Inc means opting for a path filled with rewarding experiences and comprehensive benefits. We value our employees’ well-being and offer competitive packages that include health, financial, and lifestyle benefits to ensure a balanced and fulfilling professional life.

Explore Job Opportunities

Whether you are looking for an internship, a full-time position, or a leadership role, Hertz offers a range of employment options to match your career aspirations. Enhance your resume through challenging projects, engage in high-impact strategies, and interview for roles that elevate your career to new heights.

Join Our Team

Ready to accelerate your career? Search open positions that align with your skills and interests on our Careers page. At Hertz, we are always on the lookout for passionate, curious, and solution-driven team players who are ready to drive the future of mobility.

Stay Connected

Keep up to date with the latest industry trends, career tips, and company news by subscribing to our Careers Blog. Personalize your experience by signing up for job alert emails tailored to your preferences and be the first to know about exciting and rewarding opportunities at Hertz Global Holdings, Inc.

Hertz Global Holdings, Inc—Where Careers Are Driven.

Learn more about Hertz Global Holdings, Inc
Size
23,000 employees
Market Cap
$4.8 billion
Industry
Transportation
Founded
1918
5 Year Trend
-3.6%
NASDAQ
HTZ
* Ladders Estimates

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