Optum is seeking a Patient Access Director to lead hospital-based Patient Access and front-end revenue cycle operations at Mercy General Hospital in Sacramento, California.
This leader will oversee Patient Access services supporting the Emergency Department, the main hospital, scheduled services and preregistration, and an outpatient surgery center located on the hospital campus. The facility operates around the clock and supports a significant volume of cardiac services and procedures.
The Director will be responsible for operational performance, patient experience, workforce leadership, client relationships, revenue cycle outcomes, and continuous improvement. The role requires a visible, collaborative leader who can build accountability, strengthen team operations, support evening-shift leadership, and guide employees through operational change.
This is a client-facing position that works closely with hospital administration, Optum Revenue Cycle leadership, facility-based leaders, and regional Patient Access partners.
Primary Responsibilities:- Lead day-to-day Patient Access operations within a high-volume, acute-care hospital environment
- Oversee Emergency Department registration, main hospital registration and check-in, scheduled-service preregistration, outpatient surgery registration, financial clearance, financial counseling, point-of-service collections, and patient service
- Provide leadership within a 24/7 operation, including occasional after-hours, weekend, or on-call support based on staffing or operational needs
- Directly lead approximately 14 to 16 employees, including AM and PM supervisors, while providing broader operational oversight to Patient Access representatives, specialists, team leads, and other managed employees
- Develop, coach, and support leaders and frontline employees to strengthen engagement, accountability, service quality, and operational consistency
- Provide focused leadership support to evening-shift operations and help establish effective, sustainable team practices
- Oversee workforce planning, staffing, scheduling, productivity, quality monitoring, orientation, performance management, and employee development
- Lead employees in an SEIU-represented environment and support operations in accordance with the applicable collective bargaining agreement
- Serve as a primary liaison between Optum and hospital leadership and build productive relationships with client administration, clinical leaders, Revenue Cycle partners, and other facility stakeholders
- Monitor operational, financial, quality, and patient experience results, identifying and implementing opportunities for improvement
- Drive performance related to registration accuracy, financial clearance, point-of-service collections, customer service, and applicable service-level agreements
- Prepare and present operational reports, performance updates, status reports, and improvement plans to hospital and business leadership
- Support regulatory requirements, audit follow-up, client standards, contractual commitments, and applicable policies
- Lead change-management efforts associated with new processes, technologies, workflows, and organizational initiatives
- Maintain facility-level budget awareness and support appropriate workforce and resource decisions
- Perform other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 5+ years of supervisory, management, consulting, and/or project management experience within hospital Patient Access, Patient Registration, front-end Revenue Cycle Operations, physician practice operations, healthcare payer operations, revenue cycle vendor operations, or a closely related healthcare environment
- Demonstrated experience in Patient Access, Revenue Cycle, and people leadership
- Experience leading employees in a healthcare operations environment
- Experience working in a hospital, health system, physician practice, healthcare payer, or revenue cycle organization
- Proven ability to commute daily to the assigned facility in Sacramento, California
- Proven ability and willingness to work onsite within a hospital client facility. Telecommuting is not available for this position
- Proven ability to support a 24/7 healthcare operation, including schedule flexibility for meetings, training, operational needs, staffing gaps, and occasional weekend or after-hours coverage
- Demonstrated ability to develop teams, manage change, improve operational performance, and address complex workforce or service challenges
- Demonstrated ability to work effectively with hospital clients, business leaders, and cross-functional stakeholders
Preferred Qualifications:- Certification through the Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM)
- Experience leading employees in a union-represented healthcare environment and knowledge of collective bargaining agreements
- Experience leading supervisors, team leads, and frontline employees across multiple shifts
- Experience improving registration accuracy, financial clearance, point-of-service collections, patient experience, or other front-end revenue cycle outcomes
- Experience leading or participating in Patient Access technology implementations, contact center initiatives, or large operational transformation programs
- Experience with major Patient Access, registration, scheduling, or revenue cycle technologies
- Acute-care hospital Patient Access leadership experience, including Emergency Department operations
- Client-facing healthcare operations leadership experience
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
