Job DescriptionThe Patient Access Director is responsible for the overall management, organization, and productivity of department operations, including admissions, pre-admissions, and financial counseling activities. Basic responsibilities include oversight of all Patient Access activities, working escalated problem patient accounts, preparing payrolls, hiring and training of staff, reporting on department metrics, implementing quality assurance initiatives, and the achievement of short and long-term goals. The Director should remain in full compliance with all departmental, institutional, and regulatory policies and procedures at all times.
Responsibilities- Directs patient access operations
- Develops short- and long-term goals for the department which align with FMOLHS overarching principles and goals.
- Monitors and reports team performance metrics, and ensures the team is managed toward leading industry practice benchmarks by team supervisors. Metrics may include but are not limited to: patient wait times, registration accuracy, registrar productivity, upfront collections, and % of scheduled patients pre-registered.
- Ensures the successful management of daily team operations: conducts regular team and departmental meetings for purposes of education, goal monitoring, and feedback inquiries; institutes changes in techniques and processes as necessary.
- Develops staff appraisals in accordance with FMOLHS policies and productivity metrics. Counsels staff and handles disciplinary action as necessary. Interviews potential candidates for departmental vacancies.
- Assists in development of department budgets. Analyzes costs, develop programs to assure compliance with budgetary constraints and provides justifications for budget variances.
- Collaboration, Partnership and Communication
- Attends internal meetings and collaborates with other managers, other department senior administrators, and outside third parties/vendors as needed. Obtains feedback on systems and/or reports. Works with all departments to ensure accuracy and compliance of admissions process.
- Promotes and establishes an atmosphere of continued improvement throughout the department by motivating, coaching and staff development and through evaluation, development and/or revision of department policies and procedures. Communicates staff performance standards (quantitative and qualitative) for jobs.
- Provides leadership in problem identification and resolution and coordinates resolution between departments as needed.
- Educates and ensures that all employees understand Compliance and appropriate procedure for reporting compliance issues for State, Federal and HIPAA. Maintains requirements for Joint Commission for scope of department.
- Communicates compliance issues to leadership and other applicable personnel.
- Performs other duties as assigned
- Serves on committees as appropriate.
- Remains current on leading industry practices. Updates fellow managers and/or staff of findings.
- Performs other duties as assigned
Qualifications- Experience: 4 years of experience with patient access management, extensive customer service and supervisor/team lead roles
- Education: Bachelor's degree in related field
