Who you areMetropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate and operational champion across product, data, operations, and finance. Reporting directly to the VP of Partner Success, you will focus on driving measurable value and retention for our most important portfolio partners rather than traditional sales-focused roles. By translating partner objectives into actionable cross-functional initiatives, delivering high-quality reporting, and building durable executive-level trust, you will ensure consistent performance and unlock organic growth opportunities across your portfolio.
What you'll do- Own end-to-end partner success and retention for a portfolio of strategic partners
- Serve as the primary day-to-day relationship owner and the partner's internal advocate at Metropolis, channeling partner reporting, product, and data needs to appropriate internal teams, driving follow-up to completion, and closing the loop
- Develop a deep understanding of each partner's business objectives, operational goals, and financial budget while ensuring Metropolis consistently delivers against them
- Own the financial performance of your portfolio, delivering on partner budget commitments while ensuring internal financial targets are met
- Partner closely with the Data team to produce high-quality weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) that clearly demonstrate driven value
- Champion new Metropolis initiatives, products, and service offerings with partners to build the value case, secure buy-in, and drive adoption
- Unlock growth across the portfolio by adding new accounts within existing partner portfolios and expanding service offerings within accounts already under contract
- Build durable, executive-level trust through consistent delivery, financial discipline, fast responsiveness, and visible ownership of commitments
- Lead the resolution of partner escalations by coordinating cross-functional responses and driving root-cause follow-through
- Serve as the voice of the partner internally to represent their needs in product, operations, and data discussions and help shape priorities accordingly
What we're looking for- 5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accounts
- Demonstrate strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
- Communicate clearly, concisely, and professionally in writing and in person with cross-functional internal teams and external audiences from site operators to the C-suite
- Maintain high responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments
- Take complete ownership of projects, action items, and commitments to drive them to completion independently
- Build trusted relationships at multiple levels of a partner organization from local operations through to executive leadership
- Navigate and influence internal product, data, operations, and finance teams to deliver results on behalf of the partner
- Utilize strong data storytelling skills to translate operational and financial metrics into clear, persuasive value narratives for weekly updates, MBRs, and QBRs
- Remain composed under pressure to defuse partner escalations and make sound decisions with imperfect information
- Travel approximately 5-10% for a mix of partner meetings, team meetings, and corporate events
While not required, these are a plus:- Possess a background in the parking industry, or experience in real estate, mobility, hospitality, or other operationally complex B2B service environments
4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-WT1 #LI-Onsite
