Northwell Health

Director, Operations

Northwell Health • $120K — $145K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience required
  • 8-12 years relevant experience; 7+ years in leadership/management
  • Strong customer service and hospitality experience preferred

Responsibilities

  • Lead Operations group and develop staff through effective communication
  • Articulate and implement a short-term strategic vision
  • Analyze service contracts for standardization and cost-saving strategies
  • Manage inventory levels and maintenance processes
  • Oversee warehousing, receiving logistics, and parking services
  • Act as the end-user interface for staff and physicians
  • Monitor and report operational performance against strategic goals

Benefits

  • Opportunity to lead and develop a diverse operations team
  • Engagement in strategic planning and optimization of services
  • Collaboration on new construction projects enhancing operations
  • Focus on improving patient and employee satisfaction
  • Comprehensive understanding of service contract management
Full Job Description
Job Description

Job Description

Directs, plans, and organizes the staff and operations related to materials management, service contracts, building management and end-user interface for the Center. Develops, implements and oversees warehousing and receiving logistics processes for the Center.

Job Responsibility

  • Leads an Operations group by communicating with and developing staff members, and building consensus for programs and goals that support a business, function or geographic area.
  • Develops and articulates a short-term strategic vision for areas of responsibility.
  • Maintains comprehensive knowledge of service contracts to in order to develop strategies of standardization and cost savings; analyzes material costs and offers cost-saving solutions to Corporate Procurement.
  • Identifies appropriate equipment/supply inventory levels; establishes par levels and oversees processes to ensure timely maintenance.
  • Develops, implements and oversees warehousing and receiving logistics processes (i.e., loading dock, mailroom, and storage areas) and oversees parking and valet services for the Center.
  • Functions as end-user interface for physicians, administrative and support personnel to assure operational concerns with the Center are continuously identified and addressed.
  • Develops and monitors strategic operating goals, objectives and budget; reports operational performance, justification and/or corrective action.
  • Participates in new construction projects at the Center related to operational issues; develops and implements operations-related programs to enhance patient and employee satisfaction.
  • Develops and maintains productive inter/intra departmental clinical, administrative and vendor work relationships to optimize materials management operations.
  • Selects, develops, manages and evaluates direct reports; oversees the selection, development, management and evaluation of indirect reports.
  • Oversees compliance with government and agency regulations.
  • Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.


Job Qualification

  • Bachelor's Degree required, or equivalent combination of education and related experience.
  • 8-12 years of relevant experience and 7+ years of leadership / management experience, required.
  • Very strong customer service and hospitality experience preferred.


*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

About Northwell Health

Northwell Health is a non-profit healthcare organization that provides clinical care, research, and medical education in New York. It is the largest healthcare provider and private employer in the state of New York, with over 72000 employees. Northwell Health has 23 hospitals and more than 700 outpatient facilities, as well as a medical school and a research institute. The organization was founded in 1997 as North Shore-Long Island Jewish Health System and changed its name to Northwell Health in 2015.
Learn more about Northwell Health
Size
72,000 employees
Industry
Founded
1997

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