Director Operations, Media & Entertainment (Remote)

Full time, United States

The Director - Operations is responsible for overall governance and performance of multiple operations within the Media & Entertainments division including operational performance, client servicing and retention, employee management and budgetary and cost management. This person ensures all operational goals are met consistently and works to implement and measure continuous improvement efforts.

This position demonstrates an extensive understanding and applicability of all areas in the Media & Entertainment industry, call center operations, client servicing and business practices.

As a Director Operations, Media & Entertainment, you will

• Set the department goals and direction to support the achievement of the organization's goals
• Ensure customer satisfaction is measured and goals are met; implementing plans for continuous improvement
• Oversee and assist the team members in balancing priorities and managing their workload so operational KPIs are consistently achieved
• Work with performance and budget data to maximum the effectiveness and efficiency of the team
• Manage all aspects of the operation budget, including forecasting and budget planning and performance against budget
• Lead the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget

About you

• Extensive corporate travel experience within Media & Entertainment
• Prior managerial experience
• Thorough knowledge of the travel industry, fares, and markets
• Previous budget and cost management experience
• Knowledge of word processing, spreadsheets, presentation, and email software
• You have the ability to travel on a regular basis and to work nights and weekends when needed

About BCD Media & Entertainment

We are the Media & Entertainment division of BCD Travel, one of the world's largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment's notice!

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director Operations, Media & Entertainment is between $90,000 and $130,000. The actual pay depends on your skills, qualifications, experience and geographical location.

We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.

Ready to join the journey? Apply now!

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